Luxembourg Digital & IT Luxembourg Hybrid
TMC Luxembourg is looking for a Business Analyst (Service Now) for one of its clients.
About The Member Company

We are a global high-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around the world. Together we form a fast-growing and proud community. We offer consultancy services to high-profile clients globally in diverse service areas, such as:

• Technology & Engineering
• Energy & Renewables
• Life sciences & Pharma
• Digital & IT

ABOUT THIS VACANCY

We are looking for a seasoned Business Analyst to join our client’s team, with a focus on driving digital transformation projects. You will be playing a key role in shaping business processes and systems using the ServiceNow platform, acting as the bridge between our academic/administrative units and IT.

Key Responsibilities:

• Understand Business Needs: Collect and analyze requirements, lead workshops, and document specifications.
• Design and Deliver Solutions: Develop ServiceNow-based solutions aligned with institutional goals; manage implementation and customization.
• Engage Stakeholders: Act as a bridge between technical teams and departments; ensure clear communication and reporting.
• Optimize Processes: Redesign workflows for efficiency and sustainability within the platform.
• Leverage Data: Create dashboards, monitor KPIs, and support data-informed decision-making.
• Ensure Quality: Oversee testing procedures to validate business requirements.
• Promote Knowledge Sharing: Encourage collaboration and stay current with industry trends and platform updates.

• Understand Business Needs: Collect and analyze requirements, lead workshops, and document specifications.
• Design and Deliver Solutions: Develop ServiceNow-based solutions aligned with institutional goals; manage implementation and customization.
• Engage Stakeholders: Act as a bridge between technical teams and departments; ensure clear communication and reporting.
• Optimize Processes: Redesign workflows for efficiency and sustainability within the platform.
• Leverage Data: Create dashboards, monitor KPIs, and support data-informed decision-making.
• Ensure Quality: Oversee testing procedures to validate business requirements.
• Promote Knowledge Sharing: Encourage collaboration and stay current with industry trends and platform updates