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Business Analyst at SMART1 MANAGEMENT SOLUTIONS

Landover, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Process Documentation, Communication, Analytical Skills, Requirements Gathering, Stakeholder Facilitation

Industry

Business Consulting and Services

Description

This is a remote position with occasional meetings in the Landover, MD office. Job Description: The Washington Metropolitan Area Transit Authority (WMATA or The Authority) is one of the largest transit organizations in the United States, providing three core transit functions: Metrorail, Metrobus, and Metro Access paratransit. Average weekday passenger trips combined on all three modes total approximately one million. To prepare, develop, train, and certify the Metro workforce needed to service these functions, the Office of the Technical Training and Development division of our Safety and Readiness department is responsible for developing and update training materials on a periodic basis for all rail operations, bus operations, transit infrastructure maintenance, and fleet maintenance personnel. Additionally, revisions to training materials due to changes in procedure or equipment as well as refresher trainings are frequently required. Major Duties and Responsibilities: * Elicit and Document Business Requirements: Collaborate with stakeholders to gather, analyze, and document current-state processes, business needs, and functional requirements for workflow redesign and digitization. * Draft Future-State Processes: Create process maps, use cases, and user stories that help to reinforce the desired future state and support solution design and implementation. * Support Change Management Planning and Execution: Support in the development of change management strategies including stakeholder analysis, communication plans and training approaches and documentation to ensure successful adoption of new workflows. Minimum Qualifications: * Bachelor's business administration, information systems, or related field * 3+ years of experience in business analysis and process documentation * Strong communication and analytical skills * Experience with requirements gathering and stakeholder facilitation

Responsibilities

The Business Analyst will collaborate with stakeholders to gather and document business requirements and current-state processes. They will also create future-state process maps and support change management strategies for successful workflow adoption.