WHO WE ARE

Smokeball helps law firms bill more without their clients paying more. Intriguing, right? We were founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and is compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.

MORE, MORE, MORE!

Why do we do what we do? Where did the name ‘Smokeball’ come from? How do we give back? Learn more here.* Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application.* Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone
The pay range for this role is:
$100,000 - 120,00

THE ROLE

As a Business Analyst, you will play a pivotal role in managing sales, marketing, and client success operations. You’ll collaborate with cross-functional teams, analyze business requirements, and drive projects to successful completion. Your expertise in systems such as Salesforce, Churnzero, and Northpass will be critical to achieving our organizational goals.

RESPONSIBILITIES

• Sales Operations:
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• Collaborate with the sales team to understand their needs, identify process improvements, and optimize sales workflows.

• Analyze sales data, track performance metrics, and provide actionable insights to enhance revenue generation.
• Assist in developing sales strategies and forecasting.
• Marketing Operations:
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• Work closely with the marketing team and marketing automation manager to ensure seamless execution of campaigns, lead management, and reporting.

• Evaluate marketing performance metrics, identify trends, and recommend adjustments to improve ROI.
• Support the implementation of marketing automation tools.
• Client Success Operations:
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• Partner with the client success team to enhance customer satisfaction and retention.

• Analyze client feedback, identify pain points, and propose solutions for continuous improvement.
• Monitor client success KPIs and contribute to client engagement strategies.
• Project Management:
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• Lead cross-functional projects related to process optimization, system implementations, and product launches.

• Define project scope, objectives, deliverables, and timelines.
• Coordinate project resources, manage risks, and ensure successful project execution.
• Systems Expertise:
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• Proficiently navigate and configure systems such as Salesforce, Churnzero, and Northpass.

• Collaborate with IT teams to troubleshoot issues, implement enhancements, and maintain data integrity.