Business Analyst| SNOW |Developer, Business Analyst, QA at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Incident Management, Troubleshooting, Service Requests, Root Cause Analysis, Stakeholder Collaboration, Documentation, Change Management, System Monitoring, Problem Identification, Preventive Actions, Deployment Activities, Post-Implementation Validation, Process Improvement, L2 Support, L1 Escalation

Industry

IT Services and IT Consulting

Description

Req ID: 349996 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Analyst| SNOW |Developer, Business Analyst, QA to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Key Responsibilities: Provide L2 technical support for production systems, applications, and services within a 24/7 environment. Analyze, troubleshoot, and resolve incidents and service requests escalated from L1 teams. Identify root causes and implement corrective and preventive actions to minimize recurring issues. Collaborate with development, infrastructure, and operations teams to ensure timely issue resolution. Work closely with stakeholders to understand business impact, gather technical and functional requirements, and propose effective solutions. Escalate complex issues to L3 or vendor teams while maintaining ownership until resolution. Monitor system performance, logs, and alerts to proactively identify potential problems. Maintain accurate and up-to-date documentation of incidents, resolutions, and standard operating procedures. Participate in change management, deployment activities, and post-implementation validation. Contribute to process imp --- About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Responsibilities

The Business Analyst will provide L2 technical support for production systems and collaborate with various teams to resolve incidents. They will also monitor system performance and maintain documentation of incidents and resolutions.