Job Description

Roles & Responsibilities

Operational Responsibilities:

• Requirements Gathering: Elicit, document, and manage business and functional requirements from diverse stakeholders.
• Business Process Analysis: Map, evaluate, and optimize workflows to ensure efficiency, scalability, and compliance.
• Solution Design: Collaborate with technical teams to translate requirements into functional specifications and system designs.
• Testing & Validation: Participate in UAT planning and execution, ensuring delivered solutions meet agreed requirements.
• Change Management: Support impact assessments, communication, and adoption strategies for system or process changes.
• Documentation: Produce high-quality business requirement documents (BRDs), user stories, process models, and reports.
• Stakeholder Engagement: Conduct workshops, presentations, and meetings to align expectations and outcomes.
• Mentorship: Provide guidance, coaching, and peer reviews for junior business analysts.
• Continuous Improvement: Promote the use of BA standards, methodologies, and tools (Agile, Waterfall, BPM).
• Compliance: Ensure adherence to organizational policies, governance frameworks, and information security standards.

Technical Skills:

• Strong knowledge of business process modelling techniques, with proficiency in BPMN (latest version) and UML.
• Experience with process automation tools (e.g., Camunda, Nintex K2, etc.).
• Understanding of application integration requirements, APIs, and enterprise data flows.
• Proficiency with tools such as JIRA, Confluence, MS Visio, or similar.
• Familiarity with testing practices, UAT, and quality assurance frameworks.
• Strong ability to produce professional Business Requirement Documents (BRDs), user stories, and process models with excellent written communication skills.
• Understanding of enterprise applications, APIs, and data analysis fundamentals.
• Familiarity with testing practices, UAT, and quality assurance frameworks.
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