WHY SUPERDRUG?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

KEY ACCOUNTABILITIES:

Understanding and documenting as-is and to-be business processes and workflows and their relationships to current and future software solutions
Identification of opportunities to drive process improvement and the business value of proposed improvements
Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards
Working with business stakeholders to prioritise change based on business value
Partnering with business users to fully surface their requirements; conducting discovery sessions and interviews with key project stakeholders, documenting and presenting the results
Assisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; help manage expectations of users and management
Supporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases
Assisting in the definition of roll out, training and user support plans
Creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience

Please refer the Job description for details