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Business Analyst Support at Octal Philippines Inc.

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Interaction, Problem Solving, Decision Making, Analytical Skills, ERP Systems, User Training, Quality Assurance Testing, MySQL, SQL Scripting, Technical Writing, Process Flow Diagrams, Business Requirements, Documentation, Communication Skills, Self-Learning, Adaptability

Industry

Information Technology & Services

Description

Computer Science or any IT-related course Minimum of 2-3 year experience Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc. Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client Knowledge on any service or helpdesk management system is a plus Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently Should have problem solving, decision making and analytical skills Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus Ability to do user training Ability to conduct quality assurance testing Basic knowledge in MySQL or basic SQL scripting Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual Good written and verbal communication skills Strong self-learning capability Adaptive to changing work schedules and working hours

Responsibilities

The Business Analyst Support will interact with clients to understand system issues and requirements. They will monitor the resolution of issues and conduct information gathering to identify areas for system improvement.