Develop and manage an effective and operative framework for improving Rotana Service Desk www.rotanaservicedesk.com IT Support to provide the best available level of services and business continuity in a professional manner.
Generate periodically reports on customer support issues and evaluate the overall operation to deliver outstanding service.
Ensure that regular on-going trainings is provided to IT colleagues to provide and enhance the delivered level of customer support.
Monitor and oversee the Hotel network overall performance and IT Systems to guarantee a smooth Hotel IT operation.
Coordinate with other departments to recognize and solve all their requirements to ensure business and operational continuity.
Interact with IT vendors, external suppliers, and other contractual partners to ensure procurement and IT services are delivered on time.
Interact with IT Systems Support and other IT Services Partners to ensure IT Support services are delivered on time appropriately.
Linked-in
Google