Business Analyst – System and Tool Implementation (Health and Benefits) at Willis Limited, trading as Willis Towers Watson plc

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, System Implementation, Tool Implementation, Health and Benefits, Market Facing Technology, Requirements Gathering, Functional Requirements, Configuration, User Acceptance Testing, Process Analysis, Stakeholder Management, Agile Delivery, Change Management, Workflow Documentation, Client-Facing Technology, Digital Platforms

Industry

Financial Services

Description

The Role As a Business Analyst, you will support the implementation and any enhancement of WTW’s Market Facing Technology solutions within the Health and Benefits Business. This role will support both Client-facing technology initiatives and internal business tools that will ensure that we are able to deliver committed solutions to our clients. Part of your responsibilities are as follows: Market Facing Technology (MFT) Implementation Support the implementation of Market-Facing Technology solutions, including but not limited to flexible benefits system and employee facing self service tools and digital platforms. Assist in gathering and documenting business and functional requirements related to automation initiatives. Support configuration and implementation activities by documenting business rules, workflows, and data requirements. Participate in design reviews to ensure solutions meet business, client and user needs. Assist with User Acceptance Testing (UAT) for MFT solutions, including test case review, execution support, and defect tracking. Internal Processes & Operational Support Assist in analyzing and documenting internal business processes supporting the health and benefits team. Help identify process gaps and improvement opportunities aligned to technology implementations. Support documentation of current-state and future-state workflows, procedures, and operating models. Assist in ensuring alignment between internal processes and implemented technological solutions. Client & Stakeholder Management Support engagement with internal and external stakeholders to understand business needs and priorities. Participate in client-facing discussions, requirement walkthroughs, or demos. Assist in managing stakeholder expectations by documenting decisions, action items, and dependencies. Support preparation of materials for stakeholder meetings, workshops, and client presentations. Maintain clear and timely communication through meeting notes, status updates, and documentation. Collaboration & Delivery Support Work closely with internal and external teams throughout the delivery lifecycle. Participate in Agile or iterative delivery activities such as backlog refinement, sprint planning, and sprint reviews. Maintain organized project and requirements documentation in accordance with team standards. Support change management activities, including user documentation, training materials, and release communications.

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Responsibilities

The Business Analyst will support the implementation and enhancement of Market Facing Technology solutions within the Health and Benefits Business, focusing on client-facing initiatives and internal business tools. Key duties include gathering requirements, supporting configuration, participating in design reviews, and assisting with User Acceptance Testing for new solutions.