Business Analyst Systems of Engagement

at  Garanti BBVA International

WHO ARE WE LOOKING FOR?

A colleague open-minded, very curious by nature and passionate about your job. You are not afraid to handle various tasks at the same time and meet tight deadlines. You are thinking proactively and always a step ahead, finding solutions with both internal and external stakeholders. You are a cooperating person who listens and invests in the work & persons to achieve common goals. You must naturally think out of the box and navigate in a fast changing and complex environment by questioning the how & the why.

SKILLS/QUALIFICATIONS:

• Payments Expertise: Strong understanding of payment systems, including instant payments (SEPA Instant, SWIFT GPI, RTP, TARGET2) and cross-border transactions.
• Regulatory Knowledge: Familiarity with financial regulations such as PSD2, AML, KYC, and payment security standards.
• Technical Acumen: Experience with APIs, payment gateways, and system integrations related to payment processing.
• Agile Product Management: Expertise in Agile methodologies, backlog management, and sprint delivery.
• Stakeholder Engagement: Strong ability to work with diverse teams, including developers, compliance, and external payment providers.

YOUR ROLE:

As a Business Analyst Systems of Engagement POM/ Deal you lead complex business analysis projects; develop and implement solutions that address critical business needs; collaborate with cross-functional teams to ensure project success; actively contribute to strategic planning and process improvement initiatives across the organization.

KEY RESPONSIBILITIES:

• Provide expertise in business analysis and Agile methodologies; advise on best practices and solutions; lead critical projects with significant impact; contribute to the development of standards and procedures; mentor other business analysts, ensuring the adoption of industry-leading practices and the successful delivery of high-impact projects. Emphasis on continuous learning and staying updated on industry trends.
• Lead process enhancements across existing systems to optimize performance and improve efficiency.
• Create user stories, define test scenarios, and oversee planning and the user acceptance process for system improvements.
• Support various process enhancement projects, ensuring alignment with business goals and operational excellence.
• Coordinate IT projects, collaborating with cross-functional teams to ensure smooth delivery and implementation.
• Generate and review periodic control reporting, taking necessary follow-up actions to maintain standards.
• Define process control points and ensure they are effectively monitored and optimized.
• Conduct gap analysis between internal policies and procedures, identifying areas of improvement.
• Keep procedures up to date, ensuring compliance and alignment with best practices and regulatory standards.
• Monitor and follow up on KPI’s related to operational excellence, proposing new metrics where applicable.
• Contribute to new product and service studies, providing valuable insights based on market and customer data.
• Analyze customer behavior and trends to inform decision-making and business strategies.
• Manage relationships with both new and existing third parties, overseeing requirements definition, contract review, and solution implementation.
• Conduct impact assessments to ensure that existing processes and systems are evaluated and improved.