• Analysing and documenting business processes and system requirements for small to large initiatives
• Delivery lead across ideation through to initiation, ensuring the right initiatives are delivered at the right time
• Collaborating with internal and external stakeholders, including IT, business units, and vendors
• Facilitating workshops, communicating technical matters, and contributing to projects from ideation to completion
• Continuously improving business analysis practices and supporting the Technology Roadmap
• Ensuring technology change impacts of projects are assessed, liaising with internal teams to coordinate change activities and testing in related systems
• Balancing operational support with project work

What you'll bring:

• Proven experience in Business Analysis or Systems Analysis
• Delivery Management exposure, helping shape solution ideation to intake, and guiding through governance and estimation to initiation
• A strong innate desire to "make things better" by proactively seeing opportunity to refine and create efficiencies, with the end-customer in mind and leveraging AI appropriately
• Ability to respond to fast-paced scenarios and decision makers
• Proven experience with translating discovery and designs into business requirements, partnering with key stakeholders
• Ability to coordinate with design, product and engineering to facilitate requirements and estimation
• Ability to communicate effectively with resources from various IT disciplines, such as engineering, infrastructure, security, architecture, and data
• Experience facilitating workshops, supporting training, and transitioning to support teams
• Ability to identify risks and issues early, and develop appropriate mitigation strategies or escalate accordingly
• Ability to work both autonomously and collaboratively depending on the work at hand
• Proficient with collaboration tools, including SharePoint, JIRA and Confluence
• Exposure working with outsourced support partners (including offshore resources)
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