ABOUT US

As a leading group of companies, the ECA International Group stands as a global frontrunner in simplifying international mobility. Our collective vision is to make a positive impact by delivering exceptional products and services to our prestigious list of large enterprise clients.
Our global presence across the UK, EU, Hong Kong, Australia, and the US offers our team a world of opportunities, and our commitment to innovation ensures that you will be at the leading edge of your field.
We love to invest in our people’s success and development pathways, creating a diverse and inclusive community where your unique talents shine. Your work here has a global impact, and we prioritise work-life balance, offering flexibility to enable you to perform your best. Join us to experience a rewarding career where your potential is celebrated, and your journey to excellence begins.

PROCESS IMPROVEMENT:

• Work with internal teams to refine onboarding and implementation workflows, driving scalability and efficiency.
• Experience documenting processes.
• Identify gaps in the implementation lifecycle and propose solutions to improve customer outcomes.
• Always strive for streamlined configuration of the ECA Expert platform, seeking to automate customer processes and providing an exceptional user experience.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business Administration, Data Analytics, Software, Project Management, or a related field.
• 2-4 years of experience in SaaS product implementation, business analysis, or a customer success role with a focus on technical onboarding.
• Knowledge of low-code environments and workflow automation.
• Experience with SQL.
• Strong understanding of API framework.

SKILLS & COMPETENCIES:

• Must have an excellent working knowledge of SaaS platforms and business models
• Proficiency in implementation project management tools such as Click Up, Jira and Confluence. Proficient in data analytics and reporting.
• Working knowledge of BPMN, workflows, automation. Comfortable working with API documentation and testing.
• Experience with SQL.
• Strong understanding of customer success and SaaS implementation metrics (e.g., time-to-value, up-sell/cross-sell and retention). Ability to think from the end-user perspective.
• Strong analytical and problem-solving skills with the ability to turn data into actionable recommendations.
• Excellent communication, stakeholder management, and documentation skills.

ABOUT THE ROLE

We are seeking a Business Analyst to join our Customer Success team, with a focus on SaaS product configuration and implementation to join our dynamic Customer Success team and support the deployment of our new platform, ECA Expert, as well as support our legacy platforms and migration in the medium term.
In this role, you will collaborate closely with customers and internal teams to analyse customer requirements and determine how best to configure ECA Expert, to ensure successful deployment of the platform, resolve customer pain points and add significant value. You will have an in-depth knowledge of configuring low-code SaaS platforms, including configuring workflows (how they operate and how to build them), form template automation, email template creation, troubleshooting and user acceptance testing (UAT). You will also have existing knowledge of APIs or SQL (bonus points for knowledge of both). You will support initiatives to ensure smooth configuration, deployments, identify areas for improvement and drive measurable outcomes that enhance customer satisfaction and product adoption.