SKILLS/BEHAVIOURS THAT WILL SET YOU APART

• Proven experience as a Business Analyst in a technology or service delivery environment.
• Strong understanding of business analysis techniques, tools, and documentation standards.
• Excellent stakeholder engagement and communication skills.
• Ability to translate complex business requirements into clear technical specifications.
• Experience working in Agile and/or Waterfall project environments.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Visio.
• Experience in retail or multi-site environments.
• Familiarity with ITIL practices and service management tools.
• Exposure to data analysis tools or SQL.
• Experience with project management tools such as Jira, Azure DevOps, or Trello.
• Understanding of system integration and data flow mapping.

To inspire reading. learning, creativity and play - making lives more fulfilled.