Job ID: 57987
Job Category: Policy, Planning & Research
Division & Section: Toronto Building, Tor Bldg Business Operations
Work Location: City Hall, 100 Queen Street West
Job Type & Duration: Full-time, Permanent
Salary: $87,800.00 - $116,745.00, TM2190 and wage grade 6
Shift Information: Monday – Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 4
Posting Period: 25-Aug-2025 to 16-Sep-2025

JOB DESCRIPTION:

The Business Analyst is part of Toronto Building’s Business Transformation & Change Management unit. This role supports internal stakeholders by optimizing business systems, advancing strategic initiatives, and recommending service delivery improvements that align with City of Toronto standards and the Ontario Building Code.
Additionally, the Business Analyst contributes to the delivery of assigned projects and continuous improvement efforts across the division, while providing regular updates on project status and progress.

KEY QUALIFICATIONS:

• Post-secondary degree or diploma in a discipline pertinent to the job function, such as business, public administration or an equivalent combination of education and/or experience.
• Considerable experience in the development, implementation and support of business process review and improvement, including requirements gathering and analysis, documentation and process design and improvement methodologies.
• Experience coordinating multiple projects with cross-functional teams, developing business plans, work plans, project plans and terms of reference design.
• Experience designing and performing statistical data analysis, reporting and preparing recommendations and presentations for management.
• Experience evaluating business operations, policies, technologies, and business systems to identify practical solutions, assess their potential impact, and recommend enhancements that support improved service delivery.
• Must possess or be able to obtain the following Ministry of Municipal Affairs & Housing Ontario Building Code qualification: Powers and Duties of a Chief Building Official (Legal).
• Excellent negotiating, conflict resolution, project and issues management and problem-solving skills and the ability to manage competing priorities and demands.
• Ability to identify and develop Standard Operating Procedures (SOPs) and training materials required for end users, where required.
• Excellent research, organizational and analytic skills.
• Excellent written and oral communication skills, presentation and interpersonal skills to deal effectively with city staff, city councilors, senior management and the public.
• Ability to use CSDC’s Amanda platform (IBMS), the City’s Amanda platform (IBMS) or equivalent workflow tracking systems and case management systems.
• Proficient in the use of a variety of software packages such as MS Office (i.e. Word, Excel, PowerPoint and Visio), and project management software (i.e. MS Project).
• Familiarity with relevant government legislation such as the Ontario Building Code Act, the Occupational Health & Safety Act and Accessibility for Ontarians with Disability Act (AODA).
• Ability to travel and work at various locations across the City based on operational needs.

• Supports the development and implementation of Toronto Building divisional initiatives.
• Leads and manages assigned projects as required, ensuring effective teamwork and alignment with divisional initiatives.
• Coordinates the implementation of assignments with other business process changes and/or initiatives.
• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research and analysis into assigned area ensuring that such research considers developments and leading practices within field, corporate policies and practices, legislation and other related/relevant initiatives.
• Identifies a range of feasible options for business operations, policies, technology, information systems and management practices, assessing the implications and viability of each option and recommending changes to improve service delivery.
• Facilitates workshop with divisional stakeholders, ensuring their perspectives are understood and incorporated into project planning and decision-making recommendations.
• Facilitates, collects, analyzes, and documents business and functional requirements from stakeholders to inform system or process enhancements.
• Drafts business requirements, use cases, and test cases, while also coordinating and executing system and user acceptance testing.
• Supports development of business plans, work plans, project plans and overall assigned project priority setting.
• Supports the development of policies, procedures, business processes and management practices to support management functions and improve efficiency and effectiveness of service delivery.
• Works collaboratively with key stakeholders to develop and document standard operating policies and procedures and develop appropriate training programs.
• Contributes to the overall change management leadership required to implement organizational change.
• Consults and provides strategic advice and recommendations to Toronto Building management regarding research, reports and corporate and/or divisional initiatives.
• Develops, monitors and evaluates data and provides summary of statistics using data management principles and practices.
• Designs tools and processes for extracting and managing data using new and existing systems.
• Works closely with the business support in the division, providing guidance, advice, and recommendations.
• Prepares reports for the Manager, Director, Chief Building Official and Executive Director, and Deputy City Manager, making recommendations on changes in business methods and processes including appropriate staffing levels and resource allocation.
• Prepares visual presentations, briefing materials and other required documentation
• Develops and prepares reports and metrics to monitor and communicate project and/or initiative status.
• Deals with confidential and sensitive information affecting Toronto Building and its resources.
• Manages the budget for assigned projects, as required, ensuring all city financial procedures and controls are followed and adhered to.