Key Responsibilities

• Lead requirements gathering through workshops, interviews and stakeholder engagement sessions.
• Capture, document and manage business, user, process and data requirements.
• Analyse existing processes, identifying inefficiencies, risks and opportunities for improvement.
• Design and document future-state business processes across the student lifecycle.
• Facilitate stakeholder workshops and help build consensus across diverse teams.
• Support technology procurement activities, including supplier evaluation and requirements validation.
• Maintain traceability between business needs, processes and requirements.
• Produce high-quality documentation, process maps and presentations for a range of audiences.
• Work closely with programme, change, technology and delivery teams to ensure alignment with strategic objectives.

Essential Skills & Experience

• Proven experience working as a Business Analyst delivering IT-enabled business change programmes.
• Strong requirements elicitation, analysis and documentation skills.
• Experience in business process mapping and process improvement.
• Skilled in workshop facilitation, stakeholder interviews and stakeholder management.
• Ability to work across multiple priorities in a fast-paced project environment.
• Excellent written and verbal communication skills.
• Experience influencing and engaging stakeholders at all levels.
• Strong analytical and problem-solving capabilities.
• Comfortable working through ambiguity and complex organisational challenges.
• Experience within Higher Education, Admissions, Recruitment, Student Services or similar environments.
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