Customer implementations and enhancementsLead discovery sessions and workshops to understand clinical, administrative and operational workflows.
Translate requirements into practical system configurations, including workflows, forms, templates, business rules, user roles and permissions.
Identify opportunities to improve customer workflows through better use of existing platform capabilities.
Coordinate user acceptance testing (UAT), validate solutions and support deployment, go-live and hypercare.
Work with implementation teams to ensure solutions are delivered consistently and meet agreed requirements.
Marketplace and integrationsAssess prospective integration partners and support technical and commercial discovery.
Work with internal teams and external vendors to define integration requirements, data flows, dependencies and technical feasibility.
Support security, privacy and technical assessments of third-party solutions.
Coordinate integration testing, validation, sign-off and launch activities.
Help establish repeatable processes for onboarding and managing integration partners.
Technical troubleshooting and continuous improvementInvestigate complex customer issues, distinguishing between configuration problems, software defects, workflow limitations and integration failures.
Work with Product, Engineering and Support to diagnose problems and implement practical resolutions.
Identify recurring issues and opportunities to improve platform configuration, implementation processes and customer experience.
Translate technical findings into clear, actionable requirements for development teams.
Product and delivery collaborationAct as a bridge between customer requirements and HealthTrack's Product and Engineering teams.
Identify product gaps, assess potential workarounds and help prioritise opportunities for improvement.
Maintain practical documentation covering configurations, integrations, workflows and technical decisions.
Contribute to the development of scalable implementation standards, tools and processes.
What you'll bring3+ years' experience in business systems analysis, healthcare IT, software implementation or a similar technical delivery role.
Demonstrated experience configuring, implementing or supporting enterprise software platforms.
A proven ability to take requirements from discovery through to a working, tested solution.
Strong analytical and troubleshooting skills, with the ability to investigate complex technical and operational issues.
A sound understanding of APIs, system integrations, data flows and common integration concepts.
Excellent communication skills and confidence working directly with customers, technical teams and external vendors.
Strong organisational skills, with the ability to manage competing priorities across multiple projects.
A practical, solutions-focused mindset and a willingness to get hands-on.
Bonus points for:Experience with electronic medical records (EMR), practice management systems (PMS) or digital health platforms.
Understanding of specialist clinical workflows, particularly ophthalmology or cardiology.
Familiarity with HL7, FHIR, DICOM or other healthcare interoperability standards.
Experience with data migration, SQL, data mapping or technical troubleshooting.
Experience onboarding third-party integration partners or working within a software Marketplace ecosystem.
You'll thrive here if...You're naturally curious, accountable and comfortable navigating ambiguity.You enjoy understanding how systems work, asking the right questions and finding solutions that make a genuine difference to customers.You can explain a workflow change to a practice manager just as confidently as you can discuss an integration issue with an engineer.Most importantly, you take ownership. You don't just identify problems or document requirements — you help get them resolved.Why join HealthTrack?HealthTrack is growing, with continued investment in our platform, integrations and customer experience across Australia and New Zealand.This is a newly created role with the opportunity to make a genuine impact. You'll have the autonomy to solve meaningful problems, work directly with customers and technical teams, and help shape how we deliver solutions as the business continues to scale.
You'll also get to see the results of your work firsthand, helping specialist healthcare practices operate more efficiently and deliver better patient care.
Linked-in
Google