VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”
View more comments from our clients and their family members.

PAY RANGE

Commensurate with Experience
We are seeking:
Business Analyst (One-Year Contract)
The Business Analyst (BA) will work with the Digital Solutions and Support Team within the Project Management Office (PMO) to support workflow standardization and process improvement initiatives and activities. The BA will be embedded in business teams and be able to analyze, document, and evaluate the current and future state of processes to identify opportunities for improvement and ensure the successful implementation of digital transformation projects. This role directly contributes to the optimization of VHA’s operations through effective digital project implementations and enhancements to aid VHA’s homecare specialists and clients with bringing more care home.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 3-5 years of experience in business analysis or a similar role, preferably in healthcare or digital transformation projects.
• Proficiency in business analysis tools and techniques.
• Knowledge of healthcare systems and workflows.
• Experience with process improvement methodologies such as Lean or Six Sigma.
• Certification in Business Analysis (e.g., CBAP, CCBA) or Project Management (e.g., PMP, PRINCE2) is considered an asset

KEY AREAS OF ACCOUNTABILITY

• Conduct detailed assessments and documentation of current workflows and processes within the organization while also recommending potential future state workflows and processes.
• Identify inefficiencies, redundancies, and opportunities for workflow optimization.
• Partner with project managers and cross-functional teams to support project planning, execution, and monitoring.
• Analyze project objectives and forecasted outcomes to provide insights and recommendations for decision-making.
• Act as a liaison between the Digital Transformation team and other organizational units.