Business Analyst (Watch Officer) at DecisionPoint | Cortek

Atlanta, Delaware, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Public Health, Emergency Operations, Communication, Triage, Documentation, Microsoft Office, Organizational Skills, Problem Solving, Attention to Detail, Interpersonal Communication, Flexibility, Protocol Adherence, Operational Strategy, Critical Action Tracking, Database Management, Shift Management

Industry

Information Technology & Services

Description

Overview DecisionPoint is seeking a Business Analyst (Watch Officer) to join our team in Atlanta providing On-demand operational, technical, and scientific subject matter expertise support that addresses response-related requirements enabling CDC to rapidly expand its capacity to respond to public health emergencies. The Division of Emergency Operations (DEO), with support of the Office of Readiness and Response (ORR), is actively working to enhance and augment CDC’s approach to preparedness and response for Public Health Emergencies which supports the development and implementation of the CDCReady Responder Program. This is 100% onsite position. Duties & Responsibilities Contractor shall provide support to the 24/7 Emergency Operations Center (EOC) staff. Serve as the communication liaison between the EOC, supported Centers, Institutes and Offices (CIOs), outside federal agencies, health officials, and the public. Screen and triage all response-related calls, and transfer call to the appropriate subject matter expert (SME- Duty Officer/Communications Coordinator). Receive, assess, and report response-related information in accordance with existing Standard Operating Procedures (SOPs) and protocols. Become proficient with EOC Database Support System (EDSS) for triage support and response protocol guidance. Become proficient with documentation of response-related calls in the appropriate CDC system, record all calls in the database by type, caller, etc., and record the specific action taken to satisfactorily accommodate the caller. Receive response-related reports and distribute to internal and external partners, as requested. Triage response-related Requests for Information (RFI), for Assistance (RFA), or Resources (RFR) when received. Serve as action officer that follows up on response-related critical actions on behalf of the Duty Officer and/or Senior Operations Officer. Tracks critical actions for monthly report for Duty Officer and Senior Operations Officer. Coordinates with response task forces and teams to meet support requirements. When required, coordinate with the Duty Officer to update protocols and procedures related to triage of incoming response calls. Maintain a Shift Change Log for briefing the oncoming shift and participate in shift change briefs with the Duty Officer. Qualifications Junior (BA/BS in Public Health, or similar, with 2+ years work experience, or 4+ years work experience in an Emergency Operations Center environment). 0–2 years of Operations Center experience required. Ability to obtain a Public Trust Clearance. Expertise in the use of Microsoft Office (i.e., Word, PowerPoint, Excel and Outlook Mail). Ability to effectively communicate needs at all briefings to assist with operational strategy. Ability to follow precise protocol for disseminating information to callers. Ability to identify gaps in existing resources. Ability to multitask in emergency situations. Ability to be flexible with a strong sense of urgency. Interpersonal communication: telephone, email, and business etiquette. Strong proofreading skill and attention to detail. Strong organizational skills. Ability to follow protocols and procedures set forth by a provided set of instructions Proactive problem solver, actively addressing issues that arise through proper channels and within existing parameters Our Equal Employment Opportunity Policy EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws. Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

Responsibilities

The Business Analyst (Watch Officer) will support the 24/7 Emergency Operations Center by serving as a communication liaison and triaging response-related calls. They will also document calls, track critical actions, and coordinate with response teams.