SN Responsibility of / Expectations from the Role1 Lead requirements elicitation and analysis by conducting workshops, interviews, and stakeholder engagement sessions to define business needs and solution outcomes.2 Translate business requirements into clear functional specifications, user stories, process maps, and other business analysis artefacts.3 Facilitate collaboration between business stakeholders, operational teams, and technologydelivery teams to ensure alignment and successful project delivery.4 Analyse and optimise business processes by identifying improvement opportunities, designing future-state processes, and supporting change initiatives.5 Evaluate digital and AI-enabled solutions, develop business cases, and support the implementation of transformation initiatives across utility operations