About the Organisation

Our client is a progressive, customer-focused organisation committed to delivering meaningful community outcomes and creating a healthy, connected and sustainable future. The organisation values innovation, integrity, collaboration and continuous improvement, with a strong focus on making services more accessible, responsive and effective for the people it serves.

About the Role

As a Business Analyst, you will support the delivery of a major transformation program.

You will analyse current business processes, define business, solution and transition requirements, identify improvement opportunities and contribute to the design of practical future-state processes and operating models.

Working closely with project teams, business stakeholders, change specialists, technology partners and external suppliers, you will help ensure solutions align with strategic objectives, customer needs and the target operating model.

About You

You are an experienced Business Analyst with a strong track record of delivering outcomes in complex project environments.

You can engage diverse stakeholders, facilitate workshops, define detailed requirements and translate complex information into clear and practical recommendations. You are comfortable balancing strategic thinking with hands-on delivery and can manage competing priorities within tight time frames.

You bring strong analytical, documentation and communication skills, along with experience in process mapping, operating model design, systems implementation and business transformation.

Knowledge of local government business or council models would be an advantage.

Key Responsibilities

• Define and document business, solution and transition requirements. 
• Analyse and improve business processes and future-state operating models. 
• Facilitate workshops and maintain requirements traceability. 
• Identify process improvement, automation and capability uplift opportunities. 
• Translate business requirements for technical and non-technical stakeholders. 
• Support solution design, system testing and user acceptance testing. 
• Work collaboratively with project, technology and change management teams. 
• Identify and manage business process risks and issues. 
• Support benefits realisation and measurable improvements in operational performance. 
• Provide clear advice through project and governance forums.