Company Description
Bosch Rexroth is one of the world’s leading specialists in the field of drive and control technologies.
Under the brand name of Rexroth, the company supplies customers with tailored solutions for driving, controlling and moving - for industrial, mobile applications and factory automation, supplying a diverse customer base across various industry sectors.
Bosch Rexroth Ltd is offering one individual the opportunity to undertake a two year apprenticeship in Business and Administration, working with us at our St Neots office. The size and structure of the department are such that the successful applicant will have exposure to many areas of our business and to our customers, so top class interpersonal skills are key. The duties and responsibilities outlined below are therefore not exclusive, and other ad hoc tasks and projects will arise.
This is a role that adds real value to the Service Department and will have visibility across the UK business. We are therefore looking to appoint an individual who is keen to develop and demonstrate their skills and experience and really make the most of this opportunity.

Job Description

• Providing first point of contact for customers requiring repairs & warranty support.
• Preparing detailed quotations/reports to meet customer requirements, liaising with the repair team and/or manufacturing plant as appropriate.
• Processing of repair, verifying quotation and order, and identifying variances, taking corrective action as appropriate ensuring customer requirements are met.
• Creating repair orders & warranty claims in SAP and compiling all repair documentation.
• Technically completing repair/warranty on SAP, ensuring all documentation is complete for invoicing if applicable.
• Liaising with logistics and manufacturing plants, confirming lead times, actioning information appropriately.
• Progressing of orders, advising customers of delays, problems and alternatives when required.
• Ensuring easy, complete access of relevant data by organising and maintaining files.
• Raising of invoices and billing documentation, ensuring documentation is accurate and meets company and customer requirements.
• Resolving price and invoice queries allowing invoices to be cleared efficiently for payment.
• Ensuring easy, complete access of relevant data by organising and maintaining files.
• Issue of credit / debit notes to customers and manufacturing Plant.
• Maintain customer specific progress reports

Qualifications

• Good attention to detail, decision making and problem solving skills
• Ability to communicate with personnel at all levels of the business
• Able to use own initiative with the ability to work on own and as part of a team
• Able to focus on job in hand and to deadlines
• Able to work well within a team environment and have an open and friendly nature
• Excellent interpersonal and telephone skills
• Able to prioritise workload
• Good organisational skills
• Able to follow instructions and work within boundaries of company processes and procedures
• Good level of English and Maths (GCSE grade 4 or equivalent)
• Computer literate with a good knowledge of Microsoft packages including Word, Excel and Outloo

Job Description

• Providing first point of contact for customers requiring repairs & warranty support.
• Preparing detailed quotations/reports to meet customer requirements, liaising with the repair team and/or manufacturing plant as appropriate.
• Processing of repair, verifying quotation and order, and identifying variances, taking corrective action as appropriate ensuring customer requirements are met.
• Creating repair orders & warranty claims in SAP and compiling all repair documentation.
• Technically completing repair/warranty on SAP, ensuring all documentation is complete for invoicing if applicable.
• Liaising with logistics and manufacturing plants, confirming lead times, actioning information appropriately.
• Progressing of orders, advising customers of delays, problems and alternatives when required.
• Ensuring easy, complete access of relevant data by organising and maintaining files.
• Raising of invoices and billing documentation, ensuring documentation is accurate and meets company and customer requirements.
• Resolving price and invoice queries allowing invoices to be cleared efficiently for payment.
• Ensuring easy, complete access of relevant data by organising and maintaining files.
• Issue of credit / debit notes to customers and manufacturing Plant.
• Maintain customer specific progress reports.

Qualifications

• Good attention to detail, decision making and problem solving skills
• Ability to communicate with personnel at all levels of the business
• Able to use own initiative with the ability to work on own and as part of a team
• Able to focus on job in hand and to deadlines
• Able to work well within a team environment and have an open and friendly nature
• Excellent interpersonal and telephone skills
• Able to prioritise workload
• Good organisational skills
• Able to follow instructions and work within boundaries of company processes and procedures
• Good level of English and Maths (GCSE grade 4 or equivalent)
• Computer literate with a good knowledge of Microsoft packages including Word, Excel and Outlook

Additional Information