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Business Application IT Process/Problem Manager at Canon
Amstelveen, North Holland, Netherlands -
Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Problem Management, Root Cause Analysis, IT Operations, Operational Governance, Incident Prevention, Stakeholder Management, Vendor Management, Service Improvement

Industry

Retail Office Equipment

Description
To lead and own the Problem Management function across IT Operations, ensuring effective identification, analysis, and permanent resolution of underlying issues impacting service stability. The role is responsible for driving a proactive, data-driven approach to incident prevention, embedding strong governance across the problem lifecycle—from root cause analysis through fix delivery and validation—while enabling  Effective communication within a multi-vendor environment is critical to ensuring seamless execution of operational governance, alignment across stakeholders, and successful delivery of sustained service improvements.
Responsibilities
Lead the Problem Management function to identify and permanently resolve underlying issues impacting IT service stability. Drive a data-driven approach to incident prevention and manage governance across the problem lifecycle in a multi-vendor environment.