OFFICIAL CITY JOB DESCRIPTION:

https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Business-Application-Specialist-I-01827.pdf

MINIMUM REQUIREMENTS:

MINIMUMS: Any combination of education (above high school), training, and/or experience equivalent to four (4) years in a field related to functional support for automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities. May be required to have or obtain a valid drivers license.
SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

ADDITIONAL REQUIREMENTS:

DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required: Cover Letter
Resume

DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide day-to-day support and management for Infor Public Sector (Hansen) / OpenGov (Cartegraph) (asset management and work order management system)
• Serve as power-user and provide functional support for access control systems (CyberLock, Lenel) and mobile device management software (Horizon MDM)
• Participate in software testing and validation activities, including User Acceptance Testing (UAT), documenting results and issues
• Assist with maintenance and inventory management of technology assets (hardware and software)
• Develop custom reports using MS SQL Server Management Studio, Crystal Reports, Report Builder, Power BI and OpenGov Basic and Advance Designer
• Review business operations; identify business needs and recommend business process improvements
• Liaison with the IT Department and/or vendors to resolve software or hardware issues
• Develop and document business procedures, user guides, and training materials
• Conduct end-user training and provide ongoing support to users with varying levels of technical competency
• Support data integrity through review, correction, validation, and analysis of data entries and reports to ensure accuracy, consistency, and actionable insights
• Perform other related tasks and duties as assigned
• In addition to the minimum requirements, the ideal candidate for this position will have experience or skills listed in the preferences below. Candidates with the preferred experience should ensure the information is provided in the application