BUSINESS APPLICATION SUPPORT ANALYST

Location: Head Office - Bromsgrove
This role offers a Hybrid Approach to Working.
Salary: Up to £24,000 Per Annum Dependent Upon Experience
Benefits: 30 days’ Annual Leave increasing to 35 days’ with length of service + Bank Holidays, Company Pension Scheme, Life Insurance x 2, Employee Discount Scheme & On-Site Free Parking

ABOUT US

We are Polaris, one of the UK’s largest leading communities of children’s service providers.
Within our community, we have independent Fostering and Adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Residential, Education and bespoke children’s services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We’re ambitious for our children and young people, families and staff and believe in their futures.

SKILLS AND EXPERIENCE

• Excellent customer service skills with the ability to communicate effectively at all levels, in both business terms and technical terms
• Experience of documenting processes, developing user guides and systems training
• Strong problem-solving skills
• Good IT Skills

ADDITIONAL SKILLS

• Train users on new systems and support their usage until proficient
• Answer all enquires and provide solutions
• Mange the reconciliation process between systems to ensure a smooth handover
• Identify and deliver continuous training on systems
• Support management in dealing with differing agencies and present as the face of the service
• Work with other internal departments, e.g. Finance and Payroll, to ensure a joined up solution.
  For more information about this exciting new role, please call Ian Dixon - Business Applications Manager on 01527 556623.
  The successful candidate will be required to complete a standard DBS Check, cost of which will be met by Polaris
  Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.
  Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

ABOUT THE ROLE

We’re looking for a Business Applications Analyst to join our established Systems team. As a Business Applications Support Analyst you will play an essential role in supporting our community wide operational teams in fully utilising our key systems.
The Business Applications Support Analyst is a role within the Systems Team with the primary objective of supporting our community wide operational teams in fully utilising our key systems, including Charms and Access.
The role would suit somebody who has experience of providing end users with systems support, would like the opportunity to learn more about how our current and our new systems are configured and work with teams across our whole community.
We are open to applications from people who are not based near Bromsgrove but are willing to travel occasionally.

KEY RESPONSIBILITIES

• Configuration of our Key Business applications, including Charms for fostering and adoption, Access People Planner and Access Care Planning, for residential.
• Manage system permissions and audit user access
• Support Super Users in the resolution of end user queries
• Review how the applications are used identify best practice and opportunities for improvements
• Review new functionality as it is released and implement when adopted