WHO WE ARE

The College of Complementary Health Professionals of BC (CCHPBC, or the College) is located on the traditional, ancestral, and unceded lands of the xÊ·mÉ™θkÊ·É™yÌ“É™m (Musqueam), Sḵwx̱wú7mesh (Squamish), and sÉ™lilwÉ™taɬ (Tsleil-Waututh) Nations. The College regulates over 10,000 health professionals across British Columbia., including chiropractors, massage therapists, naturopathic physicians, and traditional Chinese medicine practitioners and acupuncturists.
Formed on June 28, 2024, through the amalgamation of four provincial health profession regulators, the College was established as part of the Ministry of Health’s initiative to modernize the health profession regulatory framework in B.C. Its primary role is to protect public health and safety by licensing and regulating health professionals and the settings in which they practice. This includes ensuring that every health professional within its purview is fully qualified to provide safe and ethical care.

ABOUT THIS EMPLOYMENT OPPORTUNITY

The College is seeking a results-driven and detail-oriented Business Application Analyst (Lead) to serve as the primary escalation point for IT support staff.
Reporting to the IT Manager, and working closely with CCHPBC team members, stakeholders, and contractors, the Business Application Analyst (Lead) will be responsible for leading the management, support, and optimization of business applications, including our new CRM system. This role bridges technical support with business operations by ensuring applications are effectively utilized, troubleshooting complex issues, and providing insights through report generation and data analysis. Additionally, this individual will play a critical role in external vendor management and take ownership of security initiatives following the completion of the IT security assessment. They will also act as a key support resource for the IT Manager, assisting with IT initiatives, process improvements, and executive reporting.
This is an ideal role for a skilled mid-to-senior career professional with business application support experience who is looking to advance their career with leading key IT initiatives, gain exposure to business-critical applications, take ownership of vendor and security management initiatives and working closely with leadership and contributing to strategic decision-making.
It is essential for all College staff to contribute to a team approach with a public protection focus, delivering efficient services that align with and allow the College to meet its regulatory, strategic, and operational goals.

QUALIFICATIONS AND SKILLS

• Diploma or degree in Information Technology, Business Information Systems, or a related field.
• 5+ years of experience in IT support, business applications, or systems administration.
• Strong experience with CRM platforms (Salesforce, Dynamics 365, HubSpot, or similar).
• Background in business application support, vendor management, and IT security initiatives.
• Proficiency in Windows operating systems, Microsoft 365, and IT troubleshooting.
• Experience with SQL, Power BI, or other reporting tools is an asset.
• Knowledge of networking fundamentals, cloud-based applications, and security best practices.
• Familiarity with helpdesk ticketing systems and IT service management best practices.
• Strong problem-solving and analytical skills with a strategic mindset.
• Excellent written and verbal communication skills, with the ability to convey technical information to non-technical users.
• Ability to multi-task, prioritize, and work independently in a fast-paced environment.
• Detail-oriented with a commitment to accuracy in data analysis and reporting.
• Proactive and adaptable, with a continuous improvement mindset.
  An individual who meets either the established formal qualifications or the accepted equivalency may be considered equally for this role.

• Technical Support & Escalations:
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• Serve as the primary lead for Level 1 IT escalations, ensuring timely and effective resolution.

• Provide guidance and support to IT support staff to enhance overall IT service delivery.
• Assist with troubleshooting and resolving hardware, software, and network-related issues.
• Collaborate with external vendors and internal teams to escalate and resolve complex IT concerns.
• Business Applications and CRM Support:
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• Serve as the subject matter expert for the organization’s CRM and other business applications.

• Manage system administration, user management, and access control for business applications.
• Troubleshoot application errors, workflow inefficiencies, and user challenges to ensure smooth operation.
• Provide training and documentation to end-users, ensuring best practices are followed.
• Ensure data integrity and validation, supporting accurate reporting and analytics.
• Vendor and Security Management:
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• Act as the primary lead for external vendor management, overseeing contracts, service agreements, and issue resolution.

• Liaise with vendors to ensure optimal performance, service delivery, and alignment with business needs.
• Take ownership of IT security initiatives following the completion of the IT security assessment, working with internal and external stakeholders to implement security improvements.
• Assist in developing and enforcing IT security policies and best practices across the organization.
• Reporting and Data Analysis:
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• Assist with generating reports, dashboards, and key performance indicators (KPIs) for various business applications.

• Prepare data-driven insights for the IT Manager, executive leadership, and stakeholders.
• Support report automation and process improvement initiatives to enhance operational efficiency.
• Work with teams across departments to gather requirements and develop custom reports as needed.
• IT Projects and Strategic Support:
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• Play a key role in IT initiatives, assisting in the implementation of new technologies and business solutions.

• Provide direct support to the IT Manager in executing IT strategies, process improvements, and system enhancements.
• Participate in vendor management and contract evaluations for business applications.
• Help drive change management initiatives related to IT and business applications.