Business Applications Manager at 21 AIR LLC

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Enterprise Applications Management, Digital Transformation, System Performance Optimization, Vendor Management, Stakeholder Management, APIs, SQL, Reporting Tools, Workflow Automation, Aviation Operational Systems, ITIL, PMP, Communication Skills, Analytical Skills, Problem-Solving, Change Management

Industry

Airlines and Aviation

Description

Description Role Overview The Business Applications Manager oversees the full lifecycle of enterprise applications, standardizes processes across departments, and ensures alignment with operational strategy and regulatory needs Combining technical expertise with strong business understanding, the position drives digital transformation, improves system performance, and ensures platforms are implemented, optimized, and integrated in a way that effectively supports business operations and data management Key Responsibilities Oversee the lifecycle of enterprise applications, including configuration, upgrades, integrations, and performance optimization Develop and maintain system roadmaps that support scalability, efficiency, and innovation Work closely with business teams to understand processes, gather requirements, and translate needs into application enhancements or new solutions Analyze and harmonize workflows across departments to ensure consistent and efficient use of applications Manage vendor relationships, including contracts, SLAs, and support escalations Lead or support projects related to new applications, integrations, improvements, major upgrades, coordinating deliverables, and change management Maintain accurate documentation of application configurations, processes, and change history. Support compliance with IT policies and regulatory requirements Ensure data integrity and seamless integration across platforms Promote user adoption through effective communication, training, and support Stay current with new releases and technology trends to recommend improvements Requirements Qualifications Bachelor’s degree in information systems, computer science, business administration, or related field 7+ years of experience managing or supporting enterprise applications, ideally in aviation, logistics, or transportation Strong understanding of business processes across operations, finance, HR, and commercial areas Experience with full application lifecycle management, vendor relations, and contract/SLA oversight Hands-on experience with APIs, integrations, SQL, reporting tools, and workflow automation Familiarity with aviation operational systems (MRO, flight operations, movement logs, crew systems) highly preferred Certifications such as ITIL, PMP, or similar are an advantage Strong communication, stakeholder management, and analytical skills Ability to work after hours as needed for critical system escalations Key competencies Leadership and communication Process-oriented mindset Strategic thinking Vendor and stakeholder management Problem-solving and root-cause analysis

Responsibilities

The Business Applications Manager oversees the lifecycle of enterprise applications and ensures alignment with operational strategy. This role involves managing vendor relationships, leading projects, and promoting user adoption through effective communication and training.