Business Applications Support Analyst at J L Marine Systems, Inc.

Clair-Mel City, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ERP Support, Acumatica, Magento, Microsoft 365, SharePoint, Power Automate, Troubleshooting, Analytical Skills, Customer Service, Problem Solving, Data Loading, Reporting, Content Management, User Training, Collaboration, Documentation

Industry

Sporting Goods Manufacturing

Description

Description The Business Applications Support Analyst is responsible for providing hands-on support, configuration, and administration across key business systems including Acumatica ERP, Magento, Microsoft 365, and various operational applications. This role ensures users receive timely assistance; systems remain functional and secure, and business processes run efficiently. This position is ideal for a detail-oriented, solution-driven individual with strong technical aptitude and a passion for supporting end users and business systems. 1. ERP Support (Acumatica) Create and manage user accounts, roles, and permissions. Update and build Generic Inquiries (GIs) to meet reporting needs. Assist end users with day-to-day issues, errors, and functional questions. Create, modify, and run Import Scenarios for data loading. Support reporting activities, including designing and updating reports and dashboards. Monitor ERP performance issues and work with internal teams or vendors when required. 2. Website & E-Commerce Support (Magento) Update website content including product manuals, documentation, and copy. Perform basic content maintenance tasks assigned by lead developers. Assist with testing and validating new features or fixes before deployment. Coordinate with internal teams to ensure accurate and up-to-date website information. 3. Microsoft 365 Administration Assign and manage Microsoft 365 licenses. Create, configure, and support Teams channels and collaboration environments. Create and maintain SharePoint sites for departments and project teams. Provide basic support for Outlook, OneDrive, Teams, SharePoint, and other O365 apps. 4. General Application Support Provide application-level support for systems such as Shiphawk and other operational platforms. Assist in the creation, maintenance, and troubleshooting of Power Automate flows. Conduct basic user training and documentation across Office 365 and business applications. Log, track, and resolve support tickets in accordance with IT policies and SLAs. Requirements 3+ years of experience in IT support, business applications support, or ERP administration. Degree in Management Information Systems or related discipline. Working knowledge of ERP systems (Acumatica preferred). Familiarity with Microsoft 365 administration tools. Basic understanding of website content management (Magento experience a plus). Strong analytical and troubleshooting skills. Ability to communicate clearly with both technical and non-technical users. Attention to detail and strong organizational skills. Preferred Experience in a manufacturing or distribution environment. Experience with Power Automate or other workflow automation tools. Understanding SQL, data structures, or basic reporting tools. Experience with SharePoint site design or Teams structure design. Soft Skills Customer service–oriented mindset Ability to manage multiple priorities and meet deadlines Team-oriented but able to work independently Strong problem-solving and process-thinking ability Physical Requirements (Optional – include if your company needs it) Ability to sit/stand for extended periods Ability to lift up to 25 lbs. of IT equipment

Responsibilities

The Business Applications Support Analyst provides hands-on support, configuration, and administration across key business systems. This includes ensuring users receive timely assistance and that business processes run efficiently.