At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

JOB DESCRIPTION

In this role, you’ll shape the future of how we solve complex challenges by developing bold, strategic solutions that align business goals, technology, and user experience. You will be the key bridge between business and technology stakeholders to both uncover and drive the change forward. You’ll dive deep to identify opportunities, influence direction, and lead the journey from vision to execution on behalf of the business — all while collaborating with cross-functional teams who share your passion for innovation. If you’re energized by strategic problem-solving, cross-functional collaboration, challenging ways of thinking and making a tangible impact, this is your opportunity to lead from the front.

ACCOUNTABILITIES

• Understand and analyze current business processes for the sales and service teams
• Lead pre-discovery sessions to identify and define business problems, root causes and potential solutions
• Collaborate with stakeholders to articulate a lean hypothesis with clear business outcomes
• Use data to drive decision making and prioritization of initiatives
• Translate ideas into functional outcomes by guiding user story
• Guide the implementation of the initiative, collaborating with stakeholders to align business strategies with technology solutions, working with digital product managers to ensure integration between capabilities within platforms.
• Work closely with the business readiness team to identify change impacts, ensure best practices are updated, training is in place and appropriate internal and external communications
• Ensure execution of initiatives, proactively engaging with stakeholder groups to collect insights and feedback.
• Use customer feedback, detailed market analysis, and data gathering to provide recommendations on decisions about product strategy and iterations
• Engage in discovery/test and learn activities to quickly validate assumptions and capability of solution to achieve business results.
• Monitor and evaluate the effectiveness of solutions and reporting on benefit realization
• Gather and act on user feedback to validate assumptions and refine solutions
• Support iterative development and scaling of capabilities
• Analyze data to confirm hypothesized value is being realized
• Conduct monthly reporting meetings with various stakeholders across the organization

QUALIFICATIONS

• 5+ yrs Experience in the insurance industry
• Minimum 3 years experience in business analysis, business architecture or solution design
• Demonstrated experience in process optimization and digital transformation
• Strong digital mindset with experience adopting and championing tech-enabled solutions
• Curiosity to ask the right questions and uncover root causes of business challenges
• Strong communication, facilitation, and stakeholder engagement skills
• Strategic thinker focused on designing future-state processes
• Excellent communication skills to clearly explain changes and impacts to varied audiences
• Strong data literacy, including data collection, analysis, and KPI measurement
• Proficiency with tools such as Mural, JIRA, PowerPoint, and Tableau
• Familiarity with business architecture frameworks is desirable
  Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

DESCRIPTION DE POSTE

Le ou la titulaire de ce poste façonnera l’avenir de la résolution de défis complexes dans l’entreprise en élaborant des solutions audacieuses et stratégiques tenant compte des objectifs d’affaires, de la technologie et de l’expérience utilisateur. Il ou elle agira à titre d’agent·e de liaison entre les intervenants d’affaires et des Technologies pour soulever les occasions de changement et les mettre en œuvre. Cette personne cherchera à cerner les occasions, à influencer les orientations et à diriger la poursuite du parcours allant de la vision à l’exécution au nom de l’entreprise — tout en collaborant avec des équipes interfonctionnelles toutes aussi passionnées. Si la résolution stratégique de problèmes, la collaboration interdisciplinaire, la remise en question des façons de penser et la volonté de changer les choses vous stimulent, cette offre d’emploi est votre occasion de mener la charge.

Please refer the Job description for details