Business Assistant I at CPF Dental LLC

Bowling Green, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

25.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Coordination, Patient Scheduling, Customer Service, Insurance Claims Filing, HIPAA Compliance, OSHA Safety Procedures, Financial Commitment Negotiation, Basic Mathematics, Computer Proficiency, Attention To Detail, Patient Relations, Office Management

Industry

Hospitals and Health Care

Description

Business Assistant I Dental Office Reports to: Operations Leader FLSA Status: Non - Exempt (Hourly) Department: Operations Employment Status: At-Will Incentive Eligibility: Eligible Job Summary The Business Assistant I (BA I) has the skills, responsibilities, tasks and expectations to help run the front office operations of a dental practice under the guidance and support of the Operations Leader. The BA I contributes to the financial success of the practice by ensuring that patients are the number one priority when they arrive at the practice. The BA I is responsible for gaining financial commitment from the patient in order to start the best possible treatment. Main task at the start will be insurance coordinator. Working under the direction of the Operations Leader, the tasks and responsibilities of a Business Assistant I include but are but not limited to: * Help gain a financial commitment from the patient. * Helps to run all functions at the front desk including but not limited to scheduling, answering phones, checking in patients, checking out patients, running reports, filing insurance claims, and all patient related customer service. * Works with insurance companies to maximize patient benefits and ensure the practice is properly paid for patient services rendered. * Utilize tools skills and talents to assist patients in making the best possible decision for their needs and helping them get healthier and happier. * Has a” yes mentality” when helping patients. * Makes a positive first impression with patients by phone or in person. * Be a champion of the office Mission, Vision, and Values * Ensure that ALL patients have an extraordinary experience * Hold self and staff accountable for successful completion of projects, job duties, and all company deliverables. * Complete Continuing Education as required for self and staff. Follow required HIPAA and OSHA safety procedures, as necessary. * Exhibit outstanding customer service with patient as priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions. * Continually build and nurture a positive working relationship with the Operations Leader, doctor(s), hygiene and dental assistants * Strictly follow HIPAA and company standards to protect Patient Health Information (PHI) and patient personal and financial information including credit card, social security numbers etc. * Properly process insurance claims to ensure patient benefits are maximized * Other duties and responsibilities assigned Required * High School diploma or equivalent * 2 or more years of business / office experience Desirable * Associate’s Degree / bachelor’s degree Certifications * None Knowledge/Skills/Abilities * Competitive, energetic results driven * Self-starter, Independent worker/thinker * Goal achiever * Customer Service Focused * Tech savvy, computer proficient * Attention to detail * Lifelong learner, committed to continual educational advancement * Can take respectful, constructive feedback * Ability to do basic/intermediate mathematical concepts (addition, subtraction, multiplication, division, percentages, ratios etc.) * Can complete tasks in a timely manner

Responsibilities

Manage front office operations for a dental practice, focusing on patient check-in/out, scheduling, and insurance coordination. Ensure financial commitments are secured from patients and maintain high standards of customer service and HIPAA compliance.