Business Assistant II at CPF Dental LLC

Van Buren, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Treatment coordination, Patient education, Financial planning, Scheduling, Customer service, Communication, Administrative support, Insurance knowledge, Problem solving, Attention to detail, Computer proficiency, Interpersonal skills, Collaboration, Goal achievement

Industry

Hospitals and Health Care

Description

Business Assistant II Reports to: Operations Leader FLSA Status: Non - Exempt (Hourly) Department: Operations Employment Status: At-Will Incentive Eligibility: Eligible Job Summary The Business Assistant II (Treatment Coordinator) serves as a key liaison between patients and the dental team, educating patients on their treatment plans, presenting financial and scheduling options, and ensuring a clear understanding of oral care needs. This role supports the dentist by fostering a collaborative environment and delivering exceptional customer service to enhance the overall patient experience. With a proactive and solution-focused approach, the BA II (Tx Coord) helps patients make informed decisions, leading to improved oral health and practice growth. Working under the direction of the Operations Leader, the tasks and responsibilities of a Business Assistant II include but are but not limited to: * Educate patients on their treatment plan including clarifying any questions on the need for oral care * Present treatment plan options to patients including payment plans and scheduling availability * Achieve financial goals by gaining acceptance to treatment plans * Support and partner with the Dentist(s) to educate patients while developing and maintaining a positive, collaborative environment * Complete all administrative responsibilities accurately and timely * Answer patient calls and questions regarding treatment, insurance, financial arrangements, and scheduling * Deliver superior customer service ensuring a positive patient experience * Utilize tools skills and talents to assist patients in making the best possible decision for their needs and helping them get healthier and happier. * Has a” yes mentality” when helping patients. * Makes a positive first impression with patients by phone or in person. * Be a champion of the Marquee Dental Partners Mission, Vision, and Values * Ensure that ALL patients have an extraordinary experience in a Marquee office * Hold self and staff accountable for successful completion of projects, job duties, and all company deliverables. * Complete Continuing Education as required for self and staff. Follow required HIPAA and OSHA safety procedures, as necessary. * Exhibit outstanding customer service with patient as priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions. * Continually build and nurture a positive working relationship with theOperations Leader, doctor(s), hygiene and dental assistants * Strictly follow HIPAA and company standards to protect Patient Health Information (PHI) and patient personal and financial information including credit card, social security numbers etc. * Other duties and responsibilities assigned Required * High School diploma or equivalent * 2 or more years of dental office experience Desirable * Associate’s Degree / bachelor’s degree Knowledge/Skills/Abilities * Competitive, energetic results driven * Self-starter, Independent worker/thinker * Goal achiever * Customer Service Focused * Tech savvy, computer proficient * Attention to detail * Lifelong learner, committed to continual educational advancement * Can take respectful, constructive feedback * Can complete tasks in a timely manner

Responsibilities

The Business Assistant II acts as a liaison between patients and the dental team to educate them on treatment plans and financial options. They are responsible for achieving financial goals, managing administrative tasks, and ensuring an extraordinary patient experience.