Business Banking Associate Sydney at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Finance, Banking, Multitasking, Resilience, Technology Mastery

Industry

Financial Services

Description

Do work that matters The Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers. See yourself in our team You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do. As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and their merchant facilities. What we are looking for Previous customer service experience and exceptional customer service skills is essential Finance experience or an interest in banking is desirable Someone who thrives in a busy environment Having a resilient nature is essential in this role The ability to master different technologies and multitask Roster Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of: Monday - Sunday 7.00am-10.00pm You will need to be available to work weekends on a regular bases (every 3-6 weeks) Training will likely commence on Tuesday 27 January with all new starters undergoing 4 weeks of mandatory full time training, in the office Monday to Friday 9-5pm. ** Also note that this role is a full time 38 hour per week role working to a rotating roster which does not work with face to face university timetables Working with us: Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Where will you go? This role is something you can really sink your teeth into, and most people stay in the role for over 12 months. If you live the values and demonstrate the people capabilities we can offer great opportunities both within the call centre environment or beyond in the wider group. We’ll help you find the next step that’s right for you and enable you to be the best you can be. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 27/11/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

As a Business Banking Associate, you will receive incoming calls and provide premium technical support to assist clients with their Business Banking and merchant facilities. You will be the first point of contact for business and private banking customers, ensuring a high level of customer experience.