Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Business Banking Coordinator.Egypt-SMEs-SBL.Retail Banking at Mashreq Careers

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Mapping, Customer Satisfaction, SLA Management, Problem Solving, Sales Planning, Performance Monitoring, Risk Management, Complaint Resolution, Business Development, Retail Banking

Industry

Banking

Description

* Assist in mapping all service processes across all customer touch point for RBG. * Help in improving the customer satisfaction level to ensure that all the survey scored to be at acceptable levels. * Adhere to SLAs-TATs, to assure low rejection and decline levels & high quality of customer interaction. * Implement solution to problem areas identifier. * Assist in handle customer issue. * Assist head of sales, business development managers, in preparing the sales approach plan/report for achieving annual/monthly result through defined targets assigned to every sales channel. * Schedule & have product, marketing, credit and risk meeting with sales force. * Assist monitoring sales result and measure results against goals set. * To ensure quality of sales calls/visits including accuracy & completion of information to minimize risk fraud. * Take ownership of customer complaint resolution. * Improve implementation of standards across the unit.

Responsibilities

The role involves mapping service processes and improving customer satisfaction levels while adhering to SLAs and TATs. Additionally, the coordinator supports sales planning, monitors results against goals, and manages customer complaint resolution.