Business Banking Customer Service Sydney at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Technical Support, Problem Solving, Empathy, Resilience, Adaptability, Computer Literacy

Industry

Financial Services

Description

We are currently recruiting Casuals for our Business Banking Associate role based in Sydney at South Eveleigh Office. Do Work that Matters As an Associate within our Business Banking contact centre, you’ll be the friendly voice our small and medium business customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including: Corporate Card Enquiries Technical support Simple customer service enquiries See Yourself in our Team Casual positions are available, with hours spanning across 7 days a week. Monday to Friday, 7am to 9pm Weekends 8am to 8pm. This is a hybrid position giving you the flexibility to work from home and the office in South Eveleigh. We’re Interested in hearing from people who Genuinely care about the experience of customers Have excellent communication skills Have the ability to navigate new technology and computer systems Are naturally curious, resilient, empathetic, adaptable and love problem solvi Have aspirations to grow their career with us Hours and training To be considered for this role you must have the following availability: Available to work minimum 10 hours per week, with flexibility to choose your own shifts Available to work from the South Eveleigh office for 50% of your working hours Outside of this, we’ll do our best to accommodate your work preferences & availability Training will commence from the start date with all new starters undergoing mandatory training for 4 weeks Monday to Friday 8.30am - 4.30pm Please note, we cannot provide any time off during the training period. Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you’ll have the opportunity to learn new skills If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 23/05/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

Act as the primary point of contact for small and medium business customers to assist with day-to-day banking and corporate card enquiries. Provide empathetic support to customers facing financial challenges and offer technical assistance.