Business Banking Support Specialist at First National Bank

Charlottesville, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Teller Operations, Account Opening, Maintenance, Relationship Management, Transaction Processing, Cash Handling, Compliance, Problem Resolution, Interpersonal Communication, Verbal Communication, Organization, Detail Orientation, Initiative, Microsoft Office

Industry

Banking

Description

Description Are you a proactive, customer-focused individual with a passion for delivering exceptional service and supporting branch operations? First National Bank is seeking a Business Banking Support Specialist to join our team in Charlottesville, VA! This Business Banking Support Specialist is responsible for customer service and teller duties, including account opening and maintenance, teller operations, and relationship management. This role is critical to the smooth functioning of the business branch, offering a blend of leadership, customer service, and operational responsibilities that provide a rewarding and dynamic work environment. What's in it for you? Rewarding compensation Hands-on learning in a professional, community-focused environment Valuable career building experiences to support your long-term goals What will you be doing in this role? Operating a teller window to serve the Bank's customers by processing a variety of transactions with minimal errors. This includes, but is not limited to, accepting deposit and withdrawal requests, loan payments, verifying cash and customer signatures, identifying customers appropriately, and maintaining and balancing a cash drawer within established limits and guidelines. Opening new accounts, certificates of deposit, and other products offered by the Bank. Answering customer questions, providing account opening information, and ensuring that proper paperwork is completed and entered on the computer system. Assists in preparing reports for business branch performance, audits, and compliance purposes. Addresses discrepancies in transaction records or balancing issues promptly. Assists with branch initiatives and special projects led by commercial and credit management. Requirements What will you need? High School graduate or equivalent required. Associate's degree in business, finance, or a related field preferred. Six (6) months of previous experience in banking, customer service or retail or equivalent as demonstrated through a combination of work experience, training, or education. Prior Teller experience and basic knowledge of banking products and services, banking regulations, and industry standards preferred. Working knowledge of Microsoft Office products. To be a well-organized, detail-oriented, problem solver who shows strong initiative and learns and works quickly and accurately with minimal supervision. Proven customer service and problem resolution skills. Strong interpersonal and verbal communication skills with ability to understand and carry out instructions, produce reports, organize information, speak clearly and effectively communicate information to customers, peers and management. Physical/Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. This position works in a normal office environment. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision. We are proud to be an EEO/AA/M/F/Disabled/Veteran employer

Responsibilities

The specialist will operate a teller window processing various customer transactions accurately, including deposits, withdrawals, and loan payments, while maintaining and balancing a cash drawer. This role also involves opening new accounts and providing information regarding bank products and services to customers.