At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Business Banking Support Specialist is a customer service and sales support role working directly with Business Banking Relationship Managers and Business Banking Relationship Analysts.

Role responsibilities include:

• Business account openings.
• Assist Relationship Managers with clearance of loan conditions in a timely manner.
• Service requests, inquiries and items directly related to client satisfaction.
• Provide support that is knowledgeable, and professional.
• Identify potential problems and maximize client satisfaction and encourage expansion of the relationship.
• Ensure compliance to procedural, policy and regulatory requirements.
• Administrative support when needed.

BASIC QUALIFICATIONS

• Associate’s degree, or equivalent work experience
• Typically, three to five years of job-related experience

PREFERRED SKILLS/EXPERIENCE

• Sales and admin support skills
• Prior experience opening business accounts
• Systems experience with Fusion, Salesforce, and Hogan
• Ability to handle multiple competing priorities, as well as prioritize workload
• Proven customer service and problem resolution skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective interpersonal, verbal and written communication skills

Role responsibilities include:

• Business account openings.
• Assist Relationship Managers with clearance of loan conditions in a timely manner.
• Service requests, inquiries and items directly related to client satisfaction.
• Provide support that is knowledgeable, and professional.
• Identify potential problems and maximize client satisfaction and encourage expansion of the relationship.
• Ensure compliance to procedural, policy and regulatory requirements.
• Administrative support when needed

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la