At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

This role focuses on customer service and support, working directly with client accounts, inquiries, and items that impact overall satisfaction with U.S. Bank. The position operates under the guidance of Business Banking Relationship Managers and Analysts.

Key Responsibilities:

• Support sales teams in executing a One Bank strategy and expanding market share.
• Retain and deepen client relationships by delivering a knowledgeable, timely, and professional client experience.
• Proactively identify potential issues, ensure compliance, and enhance client satisfaction to encourage relationship growth.
• Recognize and recommend products and services that meet clients’ unmet needs.
• Take primary responsibility for risk and compliance by ensuring accurate and timely adherence to procedural, policy, and regulatory requirements.

BASIC QUALIFICATIONS

• Associate’s degree, or equivalent work experience
• Typically, five or more years of job-related experience

PREFERRED SKILLS/EXPERIENCE

• Considerable knowledge of departmental and bank products and services
• Proven customer service and problem resolution skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective interpersonal, verbal and written communication skills

Key Responsibilities:

• Support sales teams in executing a One Bank strategy and expanding market share.
• Retain and deepen client relationships by delivering a knowledgeable, timely, and professional client experience.
• Proactively identify potential issues, ensure compliance, and enhance client satisfaction to encourage relationship growth.
• Recognize and recommend products and services that meet clients’ unmet needs.
• Take primary responsibility for risk and compliance by ensuring accurate and timely adherence to procedural, policy, and regulatory requirements

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la