Full-time (37 hours per week) Business Change Analyst contract to start on 13-07-20 until 31-03-21 with a possible extension.
Undertake targeted analytical work for Senior Business Designers at a portfolio of services level to engage with senior managers at the earliest stages of organisational planning. Conduct ad-hoc research and data analysis to tight timescales in the early phases of portfolios and projects to support Senior Business Designers re-shape service design at a strategic level and facilitate decisions on broad direction. Support portfolio managers by leading the provision of expert design input at the project initiation, shaping and business case stages to ensure a clean and appropriate set-up of projects to ensure one holistic and integrated TSU plan is developed for each supported initiative, that ensures TSU and service resources are used efficiently. At a project level design, lead and manage complex multi agency change interventions through the utilisation of a range of high level design approaches dictated by the context and constraints posed by the project. Engage with sponsors, operational leaders, portfolio & project managers and stakeholders to gain agreement, ownership and commitment to design work, ensuring successful and sustainable delivery of change. Employ a range of consultancy techniques to engage stakeholders, and to manage and appropriately escalate issues arising that ensure ‘good enough’ design approaches that deliver an appropriate level of sustainable outcomes and benefits based on the trade off between cost, time and quality, where there are high levels of ambiguity. Provide reporting information to Portfolio and Project Managers relating to delivery of design components and resource utilisation in line with agreed reporting processes and schedules, escalating issues as appropriate in a timely manor to key stakeholders. Organise and facilitate structured and unstructured meetings, workshops and other change events for a range of audiences including senior managers, service managers and their teams, internal and external stakeholders and clients to make sure agreed outcomes are achieved.
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