Business Change Manager – Mid-Market Transformation at pwc

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Stakeholder Engagement, Communication, Training Planning, Analytical Skills, Facilitation, ERP Implementation, CRM Implementation, Relationship Building, User Adoption, Digital Transformation, Business Readiness, Impact Assessment, Workshop Facilitation, Process Walkthroughs, Engagement Plans

Industry

Professional Services

Description

Line of Service Advisory Industry/Sector Not Applicable Specialism Technology Strategy Management Level Manager Job Description & Summary About the Role: We are recruiting a Business Change Manager to join PwC’s Mid-Market Transformation (MMT) team, supporting clients through complex technology-enabled change. The role focuses on delivering business change for ERP and CRM implementations, helping mid-sized organisations realise the full benefits of digital transformation. Working closely with PwC and third party consultants, technology specialists, systems integrators and client stakeholders, you will design and execute structured change management strategies that ensure successful user adoption and minimal disruption to business operations. You will lead stakeholder engagement, business readiness, communications, training planning, and change impact assessment activities, acting as a trusted advisor throughout the transformation lifecycle. This is a client-facing consulting role requiring strong relationship-building skills, excellent communication capabilities, and proven experience delivering business change within a professional services environment. You will thrive in fast-paced, multi-project settings and enjoy helping organisations translate new technology into sustainable new ways of working. What your days will look like: Develop and deliver change management strategies supporting ERP and CRM transformation programmes. · Conduct detailed change impact assessments to understand how new systems and processes affect people, roles, and operations. · Lead stakeholder analysis and develop engagement plans to drive alignment and sponsorship. · Create and execute clear, compelling communication plans covering the full transformation journey. · Conduct training needs analysis and design learning interventions that support end-user capability and confidence. · Facilitate workshops, process walkthroughs, and readiness sessions with client teams. · Partner with PwC consultants and technical teams (including on occasion, third parties) to ensure change implications are reflected in project design and delivery. · Track and report change progress, risks, readiness levels, and adoption metrics to client and PwC leadership. This role is for you if: Experience delivering business change in a consulting environment (essential). · Hands-on experience supporting ERP and/or CRM implementations, such as Microsoft Dynamics or Oracle NetSuite. · Strong understanding of change management frameworks (e.g., ADKAR, Kotter) and ability to tailor them to mid-market clients. · Excellent stakeholder engagement and influencing skills at all organisational levels. · Exceptional written and verbal communication skills, with the ability to simplify complex information. · Strong analytical skills with the ability to assess impacts and design appropriate interventions. · Experienced facilitator able to lead workshops, training, and engagement sessions. · Comfortable working in a fast-paced consulting environment across multiple projects. What you’ll receive from us: No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure {+ 20 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Up to 60% Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

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Responsibilities

The Business Change Manager will develop and deliver change management strategies for ERP and CRM transformation programs, ensuring successful user adoption and minimal disruption. They will lead stakeholder engagement, communications, training planning, and change impact assessments throughout the transformation lifecycle.