Business Consultant at CSG

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Client Engagement, Telecommunications Knowledge, Solution Design, Workshop Facilitation, Technical Requirements, Mentoring, Continuous Improvement, Problem Solving, Communication Skills, System Configuration, Industry Standards, Process Design, Integration Support, Product Catalog, CPQ

Industry

Individual and Family Services

Description

Key Duties and Responsibilities Primary: Lead and facilitate workshops to gather, validate and refine business and functional requirements Foster strong relationship with client stakeholders by understanding their pain points and business needs Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements Actively manage customer engagement and expectations throughout the project lifecycle to ensure alignment on scope, priorities and deliverables Translates business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable Serve as a trusted advisor to client stakeholders by providing sound consulting guidance related to best practices and industry standards adoption Develop in-depth knowledge of CSG system capabilities and features to ensure solution design align with platform strengths and constraints Gain hands-on experience in solution configuration to effectively implement, demonstrate and validate proposed business solutions Secondary: Dive deep into the telecommunications industry to build expertise across markets, products, sales, delivery and operations Contribute to the quote-to-billing solution design including product catalog definition, the pricing and costing structure Design high-level business processes aligned with end-to-end fulfilment journey of telco products Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements Support system integrations across the quote-to-billing journey Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team Contribute to continuous improvement initiatives within the BA methodology and toolkit Skills and Experience Ability to use exceptional communication skills to manage client expectations through workshop and feedback sessions Ability to summarise solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback and approvals Ability to constructively and confidently challenge client requests that fall outside of scope or viability considering technical feasibility, delivery timelines and cost implications Strong telco industry and product knowledge Ability to learn complex enterprise systems and translate system capabilities into business solutions Desirable Experience in product catalogue, CPQ or order management Hands-on experience with configuration driven systems (Salesforce, ServiceNow, Siebel, etc) Exposure to TM Forum standards and TM Forum Open APIs Experience working in enterprise and/or wholesale telco segments Familiar with UI/UX design Location(s): India Remote Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here. Introduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match. CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. If not us, then who? Learn more CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. For the EEO it's the Law posting, click HERE .

Responsibilities

The Business Consultant will lead workshops to gather and refine business requirements while managing client expectations throughout the project lifecycle. They will also translate business needs into technical requirements and serve as a trusted advisor to stakeholders.