Business Consultant – Managed Services (m/f/d) at Karriere bei aixigo

Aachen, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Jira, Quality Assurance, Postman, Fitnesse, Zephyr, SLA Management, English Communication, Functional Analysis, Ticket Prioritization, Customer Consulting, Internal Communication

Industry

Software Development

Description

Short and crisp Are you a communicative organizational talent who understands how to respond to customer needs and wants to help shape internal processes? Do you have a demeanor that is both engaging and pleasant? Then we are looking for you as Business Consultant – Managed Services (m/f/d) in a hybrid model for our locations in Aachen and Paris. We look forward to getting to know you! Your job – Your passion In the area of customer support you are responsible for the management of maintenance, the creation and maintenance of Jira tickets as well as for the training of users Furthermore, you will be responsible for quality assurance including the complete recording of errors and test documentation using tools such as Postman, Fitnesse, Zephyr or similar You support your developer colleagues by, among other things, managing the dailies, clarifying functional questions, organizing and prioritizing pending tickets and removing obstacles Internal communication between the departments involved as well as SLA management are also part of your tasks In addition, you advise our customers on value propositions and goals Your profile – Your strengths You have completed your studies or similar qualification, e.g., in the fields of economics, engineering, MINT In addition, you have (initial) work experience in the financial sector, consulting or in the IT environment You have strong communication skills in English, work independently and are an absolute team player Our offer to you Great creative freedom and a variety of opportunities for further development in a very trusting and appreciative environment The choice between different work models (office or hybrid) with flexible working hours, a working time account, overtime regulations and modern and ergonomically equipped workstations State-of-the-art collaboration tools for efficient hybrid working A family-friendly and relaxed atmosphere where ideas are created together and quickly implemented thanks to the flat hierarchy Unlimited employment contracts, company pension plan, cafeteria, health campaigns, dogs at the workplace, sufficient and free parking spaces, bicycle leasing, employee PC program, mobile tire service, various events, parcel service, drinks, fresh fruit and vegetables, cookies and much more! #li-hybrid About us Careers at aixigo – The most innovative software company in Aachen Join us in designing innovative software solutions with and for our customers. We have been setting the standard in digital investment advisory and wealth management for 25 years – in Germany, Europe and the world. At aixigo, you will find clever minds, a friendly workforce and diverse areas of responsibility. Short communication channels and long-term cooperation are essential to us – both among ourselves and in our customer projects. Distinctive spirit, appreciation and communication at eye level define our actions – every voice is heard. Become part of aixigo!

Responsibilities

Manage customer support maintenance, Jira ticket creation, and user training while ensuring quality assurance through error recording and test documentation. Support developers by managing dailies, prioritizing tickets, and handling internal communication and SLA management.