Your tasks:

Customer consulting and business analysis

• Advises clients on the digitalization and optimization of their business processes based on the Salesforce platform.
• Together with stakeholders, it identifies potential areas for improvement and develops professional solutions to achieve business objectives.
• Analysis of business processes and technical requirements together with customers, product owners and specialist departments.
• Conducting workshops, interviews, and discovery sessions
• Consulting on Salesforce best practices and identification of optimization and digitalization potential.
• Support in prioritizing technical requirements

Requirements Engineering

• Collection, analysis and documentation of technical requirements
• Creation and maintenance of epics, features, user stories, and acceptance criteria.
• Performing user story mapping and backlog structuring
• Accompanies technical requirements from the initial analysis through specification and implementation to successful production launch and technical acceptance.

Technical solution concept

• Developing technical solutions together with customers, product owners and technical architects.
• Incorporating Salesforce best practices and standard functionalities
• Support with effort estimations and functional specifications

Support during implementation

• Professional support for the development team during implementation
• Explanation of requirements and acceptance criteria
• Coordination of technical consultations between department, development, architecture and project management
• Adoption of declarative configurations for smaller projects or suitable requirements

Technical quality assurance and acceptance

• Supporting the Quality Engineer with technical testing requirements
• Review of technical test cases and test results
• Support during UAT and professional acceptance
• Presentation of implementation results to customers

Project work

• Participation in agile project teams
• Participation in sprint planning, refinement, reviews and retrospectives
• Support with scope, risk and effort assessments
• Ensuring traceable documentation

Customer support and presales

• Presales support through workshops, demos, and solution presentations
• Supporting Senior Consultants and Technical Architects in

Proposal preparation

• Hypercare, knowledge transfer and user training
•