Business Continuity Governance Executive at TaskUs

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Continuity Planning, Compliance, Risk Management, Stakeholder Management, IT Disaster Recovery, Audits, Communication, Interpersonal Skills, Report Development, Crisis Management, Problem Solving, Organizational Skills, Google Suite, Smartsheet, Business Impact Analysis, Continuous Improvement

Industry

Outsourcing and Offshoring Consulting

Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. The Business Continuity Governance Officer reports to the Sr. Business Continuity Executive. This role requires a significant understanding of business continuity planning methodologies, compliances & reporting and support of critical business operations. The business continuity governance executive is responsible for overseeing the implementation of best practices and ensuring compliance with regulations, providing a level of assurance that contributes to the success of the program. The responsibilities include, but are not limited to: Partners with Sr. Director and Sr. BC Executive in developing and implementing business continuity governance frameworks Shape and implement business continuity governance structures. This involves creating or reviewing the BC system of rules, practices, and processes that direct and control program Develop, implement and review informed and appropriate systems, procedures and controls to ensure continuous improvement is integrated into delivery of the governance and risk management functions. Particularly this would include the necessity to: Improve efficiency and effectiveness of the program Develop & maintain processes to ensure that the compliance audit requirements is completed accurately and within the required timeframe Accountable in ensuring all TaskUs Business Continuity Policy, SOPs and all associated documents are up-to-date and properly uploaded in the PowerUs KA. Compliance monitoring Ensure that the program complies with all pertinent policies, or regulation based on international standards. Identity potential areas of compliance vulnerability and risk, implementing corrective measures to address the risk or issues that may affect the BC program Develop, administer and monitor the Business Continuity Activity Calendar ensuring organizational and team compliance is maintained throughout the year; Ensures business continuity partners are compliant with the requirements set forth for the program. This includes but is not limited to: IT Disaster Recovery, Physical Safety & Security Represents BCM in internal and external compliance requirements such as audits and other relevant assessments Coordinates with the Senior Management Team, in real-time, during actual incidents or potential unplanned business interruptions. Subject-Matter-Expert in administering Risk Assessment, Business Impact Analysis, and identifying BC strategies required in the development of Business Continuity Plans supported in the organization. Works closely with Operations and Client Services across the organization to ensure an effective understanding of BCDR Plans of the organization and their campaigns. Accountable for identification, understanding, management, mitigation, remediation, or acceptance of (planned or unplanned) risks and issues assigned to the organization globally. Kept abreast of current events, and global news on a daily basis, specifically to Geos with TU sites, events that may lead to business interruption or the safety of the employees and the organization. Monitor and provide periodic updates to IMC for any potential or ongoing incidents/crises. Qualifications: Must be a Bachelor’s degree holder Professional certification and training are an advantage (DRII, BCI, etc.) Knowledge of the Business Continuity Life Cycle, Methodologies and Policies Experience in Audits i.e. ISO 27001, ISO 23001, HIPAA, SOC 2, PCI, etc. Knowledge of IT disaster recovery and Facilities redundancies, an advantage Ability to develop reports and decks/powerpoint presentations Experience in stakeholder management, an advantage Strong knowledge and experience in BPO are an advantage Ability to work under extreme pressure Ability to coordinate and communicate effectively during a crisis, emergency, disaster, or security incident Strong oral and written communication and interpersonal skills Able to effectively plan and organize work. Availability when needed 24x7 basis and ability to participate in an on-call and shifting schedule. Work effectively with ambiguity and change (i.e work on a shifting schedule, long hours, weekends, holidays, and on-call) Ability to communicate clearly and appropriately based on the audience with excellent facilitation and customer service skills. Willingness to travel for ocular inspections, audits, client presentations, and other purposes as deemed necessary Knowledge and experience in using Smartsheet, Google Slide, and Google Sheet is a must How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

Responsibilities

The Business Continuity Governance Executive oversees the implementation of best practices and ensures compliance with regulations to support critical business operations. This role involves developing governance frameworks, monitoring compliance, and coordinating with senior management during incidents.