YOUR MISSION:

As Business Continuity Partner (f/m/d)*, you will play a critical role in strengthening the resilience of our digital systems, operations, and infrastructure. You will be responsible for developing, implementing, and maintaining comprehensive business continuity and crisis management strategies within the Technology & Operations Divisions, ensuring the organization is prepared to respond effectively to disruptions and maintain operational stability.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Business Continuity Planning – Support the development of a robust business continuity strategy. Conduct risk assessments and business impact analyses to identify vulnerabilities, assess critical processes, and define disaster recovery strategies.
• Crisis Management & Disaster Recovery – Establish and lead a cross-functional crisis management team. Develop and implement crisis response and disaster recovery plans to minimize operational disruptions.
• Incident Response – Collaborate with the Security Operations Team to develop and maintain incident response plans aligned with central processes, ensuring effective mitigation and recovery.
• Training & Awareness – Conduct training sessions, simulations, and awareness initiatives to equip employees with the skills to respond effectively to crises and disruptions.
• Policy Development & Compliance – Develop and update business continuity and crisis management policies in line with industry best practices and regulatory requirements, ensuring ongoing compliance.
• Collaboration & Communication – Work closely with Operations & Technology leaders, Global Compliance, and external stakeholders to align business continuity efforts. Establish communication protocols for effective information exchange during incidents.
• Support - Work closely with team members of the IS&T Governance team to keep track of relevant regulations, frameworks, and contractual obligations. Support in answering RFPs for potential prospects and current customers