ADDITIONAL QUALIFICATIONS

• Preferred CRM certification
• 5 years in a role requiring complex problem solving
• Strong interpersonal and influencing skills - and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources
• Strong emerging end-to-end generalist problem solving skills, e.g.,
• Defining and deconstructing problems
• Prioritizing issues and analysis
• Structuring and building quantitative and qualitative/conceptual analyses
• Knowledge in Financial Services, Project Management
• Demonstrated ability to Influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results.
• Proficiency with MS Excel and PowerPoint
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
• Quick learning ability, outstanding analytical skills and a structured way of thinking, your attention to details is exceptional
• Operate well under stress, even faced with tight timelines for ambitious deliverables Significant experience in driving operational change with front line to senior leadership personnel
• Excellent relationship and stakeholder management skills
• Be able to handle uncertainty well, and are able to simplify complexity

ABOUT US

Since day one we’ve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

• Responsible for the support in development and implementation of control-related assessments, programs, development of controls to aid in implementation of regulation, rules, and risk management requirements within Personal and Business Banking.
• Analyze, evaluate and periodically review relevant risk management practices across the organization, including activities at network affiliates. Collaborate closely with colleagues across the 2nd and 3rd lines to strengthen the control environment and enhance risk management practices.
• Analyze and evaluate data that effects the technical, operational, and business functions and provide insight to the practical impacts/implications to Personal and Business Banking.
• Provide guidance on Control Standards to ensure compliance-related controls are documented in line with the standards
• Responsible for executing core compliance and operational risk program functions for Personal and Business Banking, such as Compliance Risk Assessments, Compliance AI reviews, Issues management, and Control Program functions. Provide informed and credible risk and control perspectives across compliance, operational, and related risk areas, acting as a trusted adviser and SME to business partners and control teams.
• Coordinate 2LOD Review & Challenge interactions with LOB, engage with 2LOD Compliance Testing (including RBC) to provide sufficient guidance and support during the testing period
• Contribute to the development of a robust risk culture, risk conduct, and risk literacy within the first line of defense, including design and implementation of preventive and detective controls relating to Personal and Business banking (focus on Compliance-related controls)
• Coordinate with 1st LOD Testing team to understand observations related to compliance controls and ensure appropriate actions are documented to remediate gaps
• Act as the business teams’ liaison for business line risk management, compliance activities, legal engagement, and internal or external audits.
• Act as a liaison representing Business Control Office at internal meetings; establishing and cultivating strong working relationships with all stakeholders. Attend meetings with and/or in place of manager to provide feedback and escalate decision.
• Build and sustain effective relationships and alliances both internally and across all lines of business and staff areas to help deliver results and to ensure opportunities are identified, analyzed and managed appropriately. Understand interdependencies to achieve success.
• Partner with team members to contribute concise communication materials for senior management. Develop presentations for internal and external meeting that are compelling, concise, and graphical to convey message.
• Prioritize organizational risk management objectives.
• Participate in special projects as necessary.