JOB SUMMARY

We are seeking a proactive and detail-oriented Business Coordinator to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment and enjoys supporting multiple departments. The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs. You’ll play a key part in managing communications, and ensuring smooth operations within our property and valuation services.

• Inbox Management:

Assist in managing the Management Team inbox by delegating and forwarding emails to appropriate departments and team members for action.

• Telephone Support:

Handle incoming calls, addressing enquiries and supporting departmental needs.

• Surveyor Liaison:

Communicate with surveyors to negotiate availability, special arrangements, reduced fees, or services.

• Access Coordination:

Work with lenders, brokers, and surveyors to resolve property access issues and secure any necessary additional fees.

• PVQ (Post Valuation Queries) Management:

Send out management reviewed PVQ responses, escalate complex queries , and ensure PVQs are accurately rectified.

• Valuer Support:

Respond to surveyor queries and assist with gathering additional information or clarification from lenders and brokers. Create compliance-related audit notes as required.

• Report Handling:

Review, upload, and distribute amended valuation reports, ensuring PVQ threads are concluded.

• Issue Resolution:

Collaborate with the Quotes Department to resolve discrepancies or changes in property instructions and to obtain alternative quotes when needed.

• Case Management:

Implement the correct procedure for placing cases on hold and resuming them, keeping all parties informed and ensuring accurate system updates.