REDESIGN HOW THE MET WORKS. SHAPE THE FUTURE OF POLICING.

London doesn’t stand still and neither do we. The Met is on a bold journey of transformation, and we’re looking for strategic, creative thinkers to help shape what policing looks like in the 21st century.
As a Business Design Analyst in our Integrated Design and Delivery (IDD) team, you’ll play a key role in reimagining how services across the Met are designed and delivered. From top-level operating models to real-world implementation, your work will drive performance, efficiency, and lasting impact across the UK’s largest police service. If you’re confident designing operating models, navigating ambiguity, and influencing at the most senior levels, this is your opportunity to drive meaningful, lasting change.

WHAT YOU’LL BE DOING

You’ll work across the Met to design how services, functions and teams operate both today and in the future. That means everything from developing enterprise-wide operating models to detailed service and capability design.
This means not just thinking strategically, but also grounding work in robust data. You’ll draw insight from performance, demand, finance and operational data to assess how the Met delivers its services and how it can do it better.
You’ll work closely with senior leaders, programme teams, frontline staff and enabling functions combining evidence-based thinking with user insight to create sustainable, high-impact design solutions and use quantative evidence to influence major change decisions.
You’ll thrive in ambiguity, bring clarity to complexity, and confidently challenge assumptions to ensure transformation efforts deliver long-term value.

KEY RESPONSIBILITIES

• Design and evolve Target Operating Models for critical services and transformation programmes, aligning people, process, technology, data and infrastructure with strategic goals.
• Translate strategic challenges and priorities into data-informed design interventions across multiple business units and enabling functions.
• Lead design sprints, deep dives and assurance activities to develop and test new ways of working.
• Use data to assess current operating models, identifying inefficiencies, service gaps and opportunities for improvement.
• Develop robust, evidence-led options appraisals and present clear recommendations to senior decision-makers.
• Identify and resolve integration challenges, risks and dependencies across major change initiatives.
• Act as a design coach and subject matter expert — building capability across project teams and supporting the growth of a user-focused, design-led culture.
• Maintain a whole-system view of change across the Met, helping drive coherence, performance and continuous improvement.