TOP 3 SKILLS:-

• This is not a standard IT service desk position. It is a niche client specific role - oil and gas production accounting.
• Registration in or completion of Canadian Association of Petroleum Production Accounting (CAPPA) certification.Practical experience with Petrinex application is desireable.
• Ability to work autonomously but also work with other team members.
• Strong communication skills

JOB DESCRIPTION:-

We are looking for someone that is early on in their oil and gas production accounting career and looking to grow their knowledge by joining a team of five analysts that provide end user support of a software application that is used across Western Canada. The position is required to be on-site in downtown Calgary Alberta.

The roles and responsibilities of the position include:

• Assisting application users with:
• Step by step guidance for specific production accounting tasks related to the application.
• Providing initial diagnosis and assists in resolving incidents by using a knowledge base.
• Correctly diagnosing and resolving pre-defined incident types.
• Responding to emails in a timely manner.
• Provide clients with contact numbers when required.
• Providing clients with contact information for government ministries and industry.
• Assisting clients to navigate through various government webpages.
• Assisting in testing a monthly release of the application:
• Create test cases.
• Run and record results of test cases.
• Incident Management:
• Uses incident management tool to document client interactions.
• Assign issues to 2 nd level Subject Matter Experts.
• Use incident management tools to keep management abreast of trends or any issues that arise.
• Keeps clients updated of status of issues.

• Assisting application users with:
• Step by step guidance for specific production accounting tasks related to the application.
• Providing initial diagnosis and assists in resolving incidents by using a knowledge base.
• Correctly diagnosing and resolving pre-defined incident types.
• Responding to emails in a timely manner.
• Provide clients with contact numbers when required.
• Providing clients with contact information for government ministries and industry.
• Assisting clients to navigate through various government webpages.
• Assisting in testing a monthly release of the application:
• Create test cases.
• Run and record results of test cases.
• Incident Management:
• Uses incident management tool to document client interactions.
• Assign issues to 2 nd level Subject Matter Experts.
• Use incident management tools to keep management abreast of trends or any issues that arise.
• Keeps clients updated of status of issues