Business Development Account Specialist (Nairobi and North Eastern) at Safaricom Telecommunications Ethiopia PLC

Kenya, Nakuru, Kenya -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Business Development, Solution-Selling, Sales Target Achievement, Account Management, Commercial Acumen, B2B Sales, B2G Sales, ICT Solutions, IoT Solutions, Tech Solutions

Industry

Telecommunications

Description

Reporting to the Squad Leader, the role holder will be responsible for achieving overall NPS, revenue, and acquisition targets within their assigned territory. They will be tasked with working through Safaricom Business Partners to develop, manage, and expand the customer base while driving revenue growth. This role will also focus on developing strong customer relationships and ensuring best-in-class account management practices to support long-term success and loyalty. Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025. Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population. We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25. Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation. Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels. As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.

Responsibilities

The role holder is responsible for achieving Net Promoter Score (NPS), revenue, and acquisition targets within the assigned territory by working through Safaricom Business Partners to expand the customer base and drive revenue growth. This includes developing strong customer relationships and ensuring best-in-class account management practices for long-term success.