JOB SUMMARY

The Business Development Administrator will play a vital role in supporting the business development team, ensuring smooth operations, and contributing to the company’s growth. Offering day-to-day support for the Sales, Customer Service and Design teams with responsibilities including co-ordination, communication or information and document management.
Excellent organisation and communication skills are essential in ensuring timings ad critical paths are met and conform to the agreed requirements of the customer and the business. Providing the production teams with all information required for bulk production and supporting the sales team in securing new business and retaining our current customer base.

SKILLS & EXPERIENCE

• Proven experience in an administrative, customer service or business development support role is highly desirable.
• Prior experience in a customer-facing role.
• Proficient in the use of Microsoft Office.
• Strong time-management skills and multi-tasking abilities
• Aptitude for learning new software and skills quickly.
• Strong written and verbal communication skills
• Knowledge of different fabric substrates and print methods
• Good knowledge of manufacturing process
• Familiarity with ERP software and business development tools is an advantage.

• Raising sample instructions.
• Keeping customer collection sheets up to date with all relevant information and visual aids.
• Keeping customer visit and meeting notes/spreadsheets up to date and note taking in these meetings where appropriate.
• Work with the archive and design team to ensure that customer reservations are kept up to date and accurate using our annex.
• Attend weekly design and critical path meetings, collating collection details in preparation.
• Liaising with customers regarding critical path deadlines, ensuring that these are kept on track. Communicating with the Design, Sales, Planning and Customer Services departments to ensure that timings are kept with regards to initial prints and critical path.
• Extracting data and running through critical path and production reports to ensure that Design-related information is populated and readily available for weekly meetings.
• Writing disposal agreements, and updating contracts with customers, including the use of our archive in terms of royalty agreements.
• Following up on royalty reports with customers.
• Following and updating department SOP’s.
• Using UPS to post out samples to customers.
• Supporting the sales team in providing quotes and pricing for new and existing customers.
• Opening entry-level customer accounts and supporting these alongside the sales team and customer services.
• Populate product specification sheets for use by the sales and quality teams.
• CFA submission on all initial prints and follow these up on approval.
• Supporting the technical and quality team on customer quality queries.
• Supporting the design and sales team on raising PO’s and adding design/archive royalty charges, and screen orders to the ERP system.
• Monitor screen stocks for the Engraving department and raise engraving instructions through the ERP system.
• Support on all relevant ERP data entry for the customer services, sales and design teams.
• Dealing with customer queries and providing solutions to these.
• Keep good standards of housekeeping.
• Filing systems to be kept organised and to follow SOP’s.
• To comply with all health and safety requirements.
• To carry out all other reasonable duties as requested.