POSITION DETAILS

Dubai Operations
University of Birmingham, Dubai campus
Salary: Competitive
Grade: 5
No. of positions: 1
Full time
Location: Dubai, UAE
Closing date: 22nd July 2025

PROFESSIONAL SERVICES ETHOS

Our ethos as a Professional Services team has been developed in line with the principles of being a Birmingham Professional . In particular here in Dubai this means that all Professional Services colleagues seek to collaborate effectively to ensure the needs of the whole campus community and our stakeholders are met. It also means that we work constructively together to provide a flexible range of service and support that adapt to the changing needs of the Campus as we grow. There are specific focal points in the academic cycle when all Professional Services team members will be expected to contribute regardless of their primary role, for example Welcome or Graduation. In addition, the duties listed below are illustrative of the general nature and level of responsibility of this post which is likely to change over time in response to the needs of the Campus and as you develop your experience and skills. You will have the opportunity to develop and may also need to specialise your duties further, over time, in agreement with your manager.

In order to contribute to the success of the team and the University’s vision for the Dubai Campus the Professional Services team will be seeking to continue to recruit and develop colleagues who display:

• a high level of intellectual aptitude ;
• strong agility and a portfolio of skills that can adapt to meet changing circumstances;
• an innovative and creative mind-set; and
• both an enterprising and entrepreneurial nature to support our growth and pursuit of excellence.

REQUIRED KNOWLEDGE, SKILLS, QUALIFICATIONS, EXPERIENCE

• Educated to Degree level or equivalent relevant experience in a similar role
• Experience of working in a higher education environment is desirable
• An understanding of foundation, undergraduate and postgraduate education and the student lifecycle
• Excellent written and oral communication skills
• Excellent understanding and applied use of Microsoft Excel
• Experience in financial administration
• Excellent interpersonal skills and a proven ability to work with a range of stakeholders
• Proactive, highly motivated and well organised, with the ability to work on own initiative and prioritise workloads
• Effective team working skills
• Able to communicate effectively with a range of internal and external stakeholders
• A track record of delivering an excellent customer experience
• Detail oriented and able to use analytical skills to spot and correct errors in data
• Experience of handling large volumes of data
• Excellent IT skills and an aptitude for learning new packages to support analysis, presentation and communication of information
• Willingness to work flexibly, occasionally outside of normal working hours
• Actively promotes equality and diversity to internal stakeholders
• Knowledge of Power-BI (desirable)

ROLE SUMMARY

Working in the Business Development and Engagement Team and with wider professional services colleagues across the University, the post holder will support in the acquisition and onboarding of our students and partners; ensuring that they receive a high quality and responsive customer service experience. The post holder will have a key role to play in the administrative processes of the team, supporting on the operational deliverables of the 4 key areas:

• Marketing
• Student Recruitment
• Admissions
• Business Development

The post holder will report directly to the Head of Business Development and Engagement and work closely with them to understand the annual cycle of activity and where and when to prioritise effort to ensure maximum impact of resources. Working in a dynamic environment, the post holder will have the opportunity to improve and develop administrative processes and collaborate with colleagues across Professional Services.

MAIN DUTIES

• Working with Business Development and Engagement colleagues to provide administrative support in delivery of key activity across the recruitment cycle.
• Providing administrative support to external stakeholders, such as sponsors and recruitment agents.
• Working across teams to support scholarship administration and processing.
• Working with Student Programme Administration team to support with the admissions and scholarship processes.
• Responding to enquiries via enquiry management channels, telephone and face-to-face.
• Supporting the administration and delivery of key events, such as online and in-person open days, counsellor events, CPD events and brand exposure events.
• Providing meeting support, such as note-taking and action tracking to key service meetings and sharing with relevant stakeholders.
• Leading on the team’s financial administration, including raising Purchase Orders and invoicing via university finance system and support with budget tracking.
• Liaising with the Business Development Manager to support the tracking of relationships and administration of related documents, such as contracts and Memorandums of Understanding.
• As required supporting with data analysis related to student acquisition, conversion and revenue generation.
• Supporting sessional activity, such as Welcome and Graduations, as required. This may require some out of hours/weekend working.
• Undertake projects or special tasks which may be assigned from time to time. For example, this may include contributing to periodic reviews of administrative and customer service processes and procedures with the objective of making improvements and sharing best practice across other areas within the wider University.
• Manage all data and interactions in accordance with University policy and data requirements.